Currently work 30 hours per week Tuesday to Wednesday, 3 days WFH and 1 day in the office.• Preparing and processing Landowner payments in relation to Renewable Operations Wind Farms within agreed terms as stated in their lease.• Preparing and processing Adhoc payments when required.• Issuing Payment Notification Letters to Landowners.• Updating all records in relation to Landowners including contact details, change of bank details etc.• Assisting with invoice clearance for Renewable Operations.• Running and completing weekly/monthly reports within required timescales.• Raising & receipting Purchase Orders when required.• Raising Income Invoices when required.• Liaising and corresponding with various internal and external stakeholder including Landowners and their agents, Property Estates Team, Site Managers, Stores, Accounts Payable, Vendor Maintenance, Generation Finance, Environmental Team and vendors.• Assisting with Purchase Order Management, RBNI.• Ad-hoc administrative tasks as and when required.

• Entering customer details quickly and accurately into in house system and spreadsheets.• Ensuring customer leads are passed to relevant surveyors by e-mail.• Log customer orders onto in house system.• Process Customer Completion Certificates and update spreadsheets for monthly submission.• Process customer payments.• Process and issue purchase order numbers.• Log customer issues and complaints and pass to relevant person to resolve.• Devise and issue letters in response to complaints, outstanding finance and general correspondence.• Responding to enquiries received by telephone and e-mail from customers and Site Managers.

• Receiving, recording and co-ordinating investigation of all Public Liability Personal Injury, Utility Damage and Property Damage Claims made against Virgin Media.• Handling of all claims within set SLA’s and legal timescales.• Collating all evidence in relation to the claim including investigation reports, photographic evidence and searching various systems for any records related to the incident in question.• Assessing evidence in order to make an informed liability decision.• Where appropriate compile and issue contra charged claims to contractors.• Where appropriate negotiate settlement of claims.• Liaising and corresponding with various internal departments, external solicitors, insurance companies and claimants.• Collating weekly/monthly reports, quality checking and validating the information prior to submission to Centre Manager and Finance Department.April - September 2008 - Deputised for Senior for 6 months due to maternity leave and thereafter whenever required.Lean 1a Certificate achieved April 2013

• Inputting daily issues for van sales drivers, updating and checking their balances at the end of each day, taking orders for van sales drivers over telephone. • Liaising with stores personnel to key in stock every day, keying deliveries into stock, keying transfers to other depots out of stock and to reconcile stock. • Answering incoming calls, dealing with any queries or passing onto relevant person, attending to anyone arriving in reception area, raising purchase orders and other general office duties when required.

• Offering support to field personnel, dealing with any problems quickly and efficiently. • Communicating with field personnel via radio, Cognito and telephone links to monitor progress status. • Route High Speed Data installations and faults efficiently within geographical areas in order to meet timescales and customer requirements.

• Issuing both business and residential jobs to field personnel in an efficient manner to meet timescales and customer requirements. • Offering support to field personnel and ensure that any problems are resolved or escalated in a timely fashion. • Accurately record progress status via telephone of all work and to input results onto spreadsheets.

as above

• Offering support for Business Sales Executives for all Scottish franchises.• Preparing and issuing quotations to potential customers.• Dealing with incoming calls from customers, distributing sales leads to respective salesperson and tracking of weekly sales enquiries and telesales appointments. • General administration duties as required.

• Computerised invoicing to customers.• Dealing with incoming calls from customers.• Arranging pick-ups and deliveries.• Liaising with drivers when required.• Manual VAT returns.• Checking Proof of Delivery notes.