Lyndal Azad Email & Phone Number

Supporting the team to provide governance and improve processes of the Enterprise & Practice Consulting Services business at MYOB.

Melbourne, Victoria, Australia

As a member of the regional GCS Leadership Team, I work closely with the regional VP Customer Success, GCS market unit leaders and Finance to drive Services delivery excellence alongside maintaining and improving efficiency for the Global Customer Success organization within the APJ & MEA region. Leading project governance with PMs across the region, I enable monthly project reviews, audits, new employee onboarding/training for PMs, Support Managers and Customer Success leads.

Melbourne, Victoria, Australia

Working in close collaboration with the VP Consulting, market unit Consulting Managers and Finance, I am the regional owner of consulting processes, tools and reporting. I work alongside these teams to drive the rollout and adoption of Global Consulting improvement programs, including maintaining and evolving APJ & MEA Consulting Services operational processes for project tracking, time reporting, billing, revenue recognition, forecasting.

After successfully improving the efficiency, margin and customer satisfaction in the AU/NZ Support business, I have been appointed additional responsibility for the region. This involves internal stakeholder engagement and considerable internal/external change management activities. As a member of the GSD Leadership team, I work closely with counterparts in Sweden, Sri Lanka, UK and North America to devise and implement globally beneficial practices to streamline the Support Delivery business,… Show more After successfully improving the efficiency, margin and customer satisfaction in the AU/NZ Support business, I have been appointed additional responsibility for the region. This involves internal stakeholder engagement and considerable internal/external change management activities. As a member of the GSD Leadership team, I work closely with counterparts in Sweden, Sri Lanka, UK and North America to devise and implement globally beneficial practices to streamline the Support Delivery business, in order to improve consistency, efficiency, increased margin and overall customer satisfaction. In this role, I also:- Coach Support Managers within the region in new Global Support Offerings, New Customer Engagement Onboarding and management of Customer Escalations.- Work closely with sales and legal to ensure adoption of current Global Support offerings, adherence to standard contracts and pricing- Review and provide input to contract deviations- Monitor support revenue and margin and initiate actions to improve- Work collaboratively with Finance to support Maintenance forecasting, address questions on contracts, renewals, churn, and legacy agreements- Deal Desk monitoring and approvals Show less

Melbourne, Australia

This is a comprehensive and vital role to the growing AU/NZ business, where I am a member of the IFS Australia Leadership team, contributing to local business strategy, process and planning. I manage and mentor a team of up to 16 consultants, working across multiple functions where I have responsibility for the following business areas:• Management of the local AU/NZ IFS ERP product Support and Maintenance business• Working closely with Finance on End of Month reporting management for… Show more This is a comprehensive and vital role to the growing AU/NZ business, where I am a member of the IFS Australia Leadership team, contributing to local business strategy, process and planning. I manage and mentor a team of up to 16 consultants, working across multiple functions where I have responsibility for the following business areas:• Management of the local AU/NZ IFS ERP product Support and Maintenance business• Working closely with Finance on End of Month reporting management for the Consulting Services business• Post go-live management and co-ordination of day-to-day Consulting Services • Management of the local Technical Services and Offshore consulting teams Key skills/responsibilities:o Recruitment, onboarding, training and mentoring of new team memberso Hands-on management across all aspects of product Support delivery for AU/NZ customerso Managing Customer relationships, upsell and expanding the IFS footprint, managing renewals and churno Early involvement with Sales on prospect engagement, presentations, Support service offering, contracts and pricingo Analyze support statistics and take relevant decisions based on available data and intimate customer knowledgeo Collaboration with the global support organization to successfully achieve optimum margins, support efficiency and increased customer satisfactiono Embed processes for efficient and accurate monthly Consulting reporting on Revenue, Utilization and WIPo Working collaboratively across functions of Sales, Consulting (local and offshore teams), Support and Finance to streamline processes and improve customer experience o Resource planning, estimates, statements of work and project management o Continuous develop and communication of process improvements, ensuring adherence and adoptiono Customers’ first point of contact for all things post go-live and participation in national customer roadshows Show less

Melbourne, Victoria, Australia

Reporting to the Victorian State manager, I provide account management across a subset of TechnologyOne's Victorian customer base. Acting as the customer's main point of contact for all matters, the role involves regular onsite visits to customers to discuss new licensing/product requirements and requests for consulting services. I also work closely with T1 pre-sales team to facilitate customer product/solution demonstrations.In addition to the account management role, I also work with… Show more Reporting to the Victorian State manager, I provide account management across a subset of TechnologyOne's Victorian customer base. Acting as the customer's main point of contact for all matters, the role involves regular onsite visits to customers to discuss new licensing/product requirements and requests for consulting services. I also work closely with T1 pre-sales team to facilitate customer product/solution demonstrations.In addition to the account management role, I also work with the Victorian T1 Consulting Director, running end of month reporting for the Consulting Services team including billing and revenue recognition. Show less

Melbourne, Victoria, Australia

Providing 1st and 2nd line functional Support for all AU/NZ customers on their IFS ERP solution, including first point of contact post go-live for all customer requests and escalations. - Functional support across the entire product suite, including Finance, Distribution/SCM, Maintenance, HR, VIM, MRO. - Customer engagement via telephone, email and regular onsite visits including billable post go-live support activies.- Onsite customer training.- Onsite to gather customer… Show more Providing 1st and 2nd line functional Support for all AU/NZ customers on their IFS ERP solution, including first point of contact post go-live for all customer requests and escalations. - Functional support across the entire product suite, including Finance, Distribution/SCM, Maintenance, HR, VIM, MRO. - Customer engagement via telephone, email and regular onsite visits including billable post go-live support activies.- Onsite customer training.- Onsite to gather customer requirements for modification scoping activities.- Writing of functional modification specifications and modification testing.- Working closely with Iocal technical team to ensure customer requirements are understood. - Liasing with IFS 2nd/3rd line product support teams based in Sri Lanka, Sweden and UK. Show less