Lynda Dean Lssgb Email and Phone Number

Acclimate has evolved to go well beyond standard EDI and is a pioneer in transforming real-time data into useful business information at each link in the supply chain. We have had the opportunity to significantly enhance our customer’s operations and increase their bottom line through an expanded suite of Business Process Automation (our specialty) and IT Outsourcing/Database Management Services.At Acclimate, our strength is in our experience!

Sr. Business Consultant | Director Customer Success| Retention ConsultingEngaged in short and long term consulting projects. Requests are focused on, but not limited to, business analysis, program development and resource management, research, and corporate level reviews. Additionally I provided strategic consulting including plans for customer retention and process improvement. Adjunct services provided for existing non-profit and education based customers.To brainstorm and collaborate from any of these perspectives, contact me at lynda.dean2012@gmail.com.

Telemedicine is expected to attract 7 million consumers globally in 2018 alone. This heavily in response to the massive amount of time people spend sitting in waiting rooms. Healthcare Now overcomes this obstacle with 24 Hour Physicians, a solution that's as groundbreaking as it is innovative. Approximately 60,000 subscribers already enjoy our incredible network of doctors and our stellar member care team and call center support, making 24 Hour Physicians the perfect telemedicine solution.

The eco4cloud project stems from a group of computer engineers - some of which are researchers at ICAR-CNR, the Institute for High Performance Computing and Networking of the Italian National Research Council - who have a notable expertise in the use of self-organizing and scalable techniques for the management of complex information systems. The project offers a novel solution to modernize enterprise data centers by exploiting the potentialities of Cloud Computing, in order to obtain higher efficiency, better quality of service for the applications executed in the data centers, and significant energy and cost savings. The eco4cloud project was awarded at the start-up competition "Start Cup Calabria", in September 2011, and at the prestigious UP-START AWARDS, Eco4cloud was recognized as 2012′s Best Data Center Infrastructure Management Solution because of its unique data center efficiency solution and its associated performance results.

Synchronization and effective management of the vital components of an improved customer experience. CustomerVision supports organizations need for knowledge management, social learning, collaboration and communication. CustomerVision's world class software addresses the continuous need to optimize multi-agent operations in real time through the use of Predictive Analytics, which are based upon a robust Artificial Intelligence engine.

Independent Consultant - Director of SuccessI knew SEEBURGER to be a great company with solid products and exceptional people, something that I wanted to be part of. I proposed a customer care program where my goal was to set SEEBURGER apart from its competition. I was brought in and accomplished this through the successful development and delivery of a world class program focused on customer satisfaction, success, retention, and loyalty. In this position I provided intelligence in direct support of Sales, Marketing, Consulting Services, and Support as it related to customer use of products, their needs, concerns, and overall perception of the company.As a key point of contact customers were ensured a known, knowledgeable and trusted resource regardless of changes to other personnel or direction. My proactive and consistent personal contact within all levels of the organization created both synergy and loyalty between the companies. I was their cheerleader through installations and upgrades, their advocate during times of need, and always their champion and their friend.Benefits included elevated customer satisfaction to 99% and increased customer references by 775%. 2011 provided $2.1MIL in qualified opportunities, resulting in $1.8MIL in sales; Average over the life of program was $1.6MIL/year in qualified opportunities, and $1.1MIL/year in sales. To brainstorm and collaborate from any of these perspectives, contact me at lynda.dean2012@gmail.com.

Axis 4 Learning Mission: to provide K through 12 education services primarily through distance learning by partnering with school districts to charter new schools.

Independent Consultant - Director Customer SuccessI joined iSoft as a consultant in their early days in Dallas, Texas taking on several projects identified as key to continued growth and success. I developed a customer care program designed to understand and manage customer expectations and perception. Through proactive contact and the relationship building process I obtained information key to the improved delivery of products and services. I participated in the Wal-Mart AS2 program, evangelizing product with over 1600 Wal-Mart vendors. To further enhance market share I performed detailed market and competitive research and analysis. Through the addition of win/loss interviews and analysis, I was able to provided trends by vertical, competitor, and size. The final piece of this engagement was creation of a manual for the successful sale of product and services.Benefits realized through the management of customer expectations were a 23% turnaround in perception and a 89% retention of the existing base.To brainstorm and collaborate from any of these perspectives, contact me at lynda.dean2012@gmail.com.

I joined Kodak’s Health Imaging team as a consultant to supplement their technical writing resources in the Dallas office. I wrote, reviewed, and tested user manuals, quick reference guides, on-line help, release notes, and technical documents for the DirectView WX Workstation and PACS Link products.

I joined Alibre as a consultant to add another view and level of experience to their QA team. I worked with QA and development to ensure their Internet based solid modeling applications were market ready.

As an established resource in the Sterling family of companies, my reputation had grown creating another long term engagement. During this 7+ year consulting relationship I was tasked with and successfully completed a wide variety of strategic and tactical projects for the Executive team, Sales, Marketing, and Support. For someone with my diverse background it was the best of all worlds and working at the request of several Presidents and Group Presidents was both an honor and a privilege. A few of my project and program successes included: Enhanced Services plan development and deployment Contract audits and revenue recovery Sales Associate programs and organizations Telemarketing programs and organizations Development of RFI/RFP database Executive presentation and courseware for Sterling Commerce Management InstituteTo brainstorm and collaborate from any of these perspectives, contact me at lynda.dean2012@gmail.com.

As a former Manger at Sterling I was known for “getting it done” and exceeding expectations. During this 6+ year consulting relationship I successfully completed a variety of strategic and tactical projects for multiple Sales teams. A few of my project and program successes included: Customer Services Program created to enhance customer loyalty and retention Contract audits and revenue recovery Competitive research and analysis Sales support tools Sales Associate programs and organizations Telemarketing program and organizationTo brainstorm and collaborate from any of these perspectives, contact me at lynda.dean2012@gmail.com.

I was recruited and relocated by Sterling to manage the product development and sales support activities for their Programmer Productivity Division in Sacramento. My initial focus was to work with our vendors, Serena Software and AutoTest, to direct enhancement activities for products sold. Once solid relationships were created and direction agreed to, my primary focus switched to the support of sales. Through the development of justification models and needs analysis I significantly shortened the sales cycle. I successfully repositioned products and services which sustained division through my tenure.

Everyone has an idea of the perfect company and that dream job. Thanks to Jerry Scott I lived mine for over six years. He was a real visionary who created a product and environment that attracted incredible talent, and created a real sense of pride in where you worked, who you were, and what you did. We were more than a team, we were a family. This era in the healthcare software industry was like being in a Jason Bourne novel. It was a time when competitors did just about anything to get an edge. It was a very rewarding and exciting time and I owe much of what I am today to this man and this company.I was the 8th employee and immediately knew I was at the right place, at the right time, with the right people. Through my career here, I was exposed to a wide variety of values and disciplines that I incorporate into my personal and professional life daily. There was never a question of too hard, a need too great, task too big, or deadline too tight. I started my career here in project management role implementing, customizing software and training customers. I mastered living out of a suitcase for weeks at a time and learned to appreciate all the little things about being home - if only for a day. I ended as the VP of QA, Sales Support & Technical Communications. It was an incredible time of growth and achievement. My various roles and highlights of my accomplishments are well documented in my resume.