Lynda Rich Email & Phone Number

Port St. Lucie, Fl.

• Experience in Staffing, Operations, Order Entry, Customer Service, Product Information, E Services and Quality Departments.
• Recipient of the President’s Cornerstone Award for innovation, creating and implementing processes that improved turn-around time and address and correct customer concerns, thereby enhancing the customer experience and.
• 3 years Staffing Manager, responsible for Staffing Analysis, Efficient scheduling of 800-1100 contact center associates. Part of the Implementation of At Home Agent program, staffing optimization, Workforce.
• 8 years as Operations Department Manager, responsible for Department performance, process improvements and implementation. Member of the team that created the Employee Self Service System, enabling associates to manage.
• Active participant on several key projects, site specific and global, including Employee Self Service, CASA, Distribution Center on-boarding project and several SharePoint initiatives.
• Managed Quality department on special assignment on two separate occasions.

Sussex, New Jersey

• Responsible for all estimating, providing sales staff with selling price.
• Obtain bids and negotiate purchase of all job components.
• Coordinate incoming materials with vendors and production department on a “just in time” plan, ensuring sufficient production time to meet deadlines.
• Schedule production and oversee pick/pack operations
• Management of warehouse facilities and staff consisting of more than 75 employees
• Responsible for quality control, incoming materials scheduling and handling.