Lynda Santiago Email & Phone Number

Greater Milwaukee Area

Wauwatosa, Wi.

- Performed all aspects of business operations, including accounts payable, accounts receivable and financial reporting through the use of QuickBooks.- Managed all elements of procurement, interfacing with vendors (shops, showrooms, fabricators, artists) to place and track furniture, accessory and material orders. - Developed, implemented and oversaw an efficient, well organized warehouse inventory management system and quality assurance inspection and claim process.- Managed and coordinated client deliveries. Oversaw the loading and unloading process and worked alongside the design team to expertly and efficiently install, set-up, and stage furnishings, artwork, and accessories.- Worked collaboratively with the design team to plan and develop marketing materials and events. Assisted with event communication, sponsorship, logistics, set-up and execution.

Milwaukee, Wi.

Managed corporate and operational projects and led a team of 8 direct reports (1 web designer and 7 technical writers) in 2 regional offices, including work-at-home staff.- Provided leadership and direction to the technical writing team that is responsible for providing clear, concise online documentation for 13 department home pages and 52 supporting procedural manuals.- Hand-selected corporate project manager for the company’s URAC accreditation. Successfully helped lead the team through the evaluative and comprehensive process in which an organization undergoes an examination of its operations to ensure that it is conducting business in a manner consistent with national standards.- Expertly coordinated and oversaw the work-at-home program for all operational areas, which encompassed 7 departments and 250+ employees. Initiated program process improvements that resulted in a yearly cost savings of $360,000.- Coordinated the company’s annual records and information management event for 10 operational areas. Responsible for creating and maintaining employee communication materials, condensed record retention schedules, and tracking completion.

Milwaukee, Wi.

Promoted to Project Manager based on the ability to lead projects and drive for results.- Coordinated the smooth workstation movement of over 900 employees, computers, phones, and other equipment.- Established, coordinated, and managed an employee idea generating reward program.- Spearheaded the creation of a documentation team responsible for creating and revising online procedures for the underwriting department. Oversaw team selection, established and documented team expectations and responsibilities, conducted training, and monitored progress.- Led cross-functional effort to update and reorganize a large operational procedural manual. Subsequent to the manual redesign, developed web home page and manual navigation training and presented to 9 teams within 2 regional offices.

Milwaukee, Wi.

Managed multiple projects, implemented changes, and actively participated in initiatives the supported project goals, maintained profitability, increased placement, and maintained risk management through participation on work-groups.- Represented Customer Operations on company re-branding work-group tasked with managing the transition from Fortis Health to Assurant Health.- Collaboratively participated in the creation and launch of the company’s pilot and subsequent work-at- home programs, to provide reliable, secure, efficient, and productive access to system and technology tools to ensure employees can perform daily responsibilities remotely.- Effectively transitioned underwriting employees to new software to order lab/exams, and more efficiently review status and results when a vendor was replaced. Developed extensive online procedural documentation for employees to follow.- Represented the underwriting department on a corporate sub-group responsible for migrating users, applications, and shared mailboxes to a new email program. Coordinated and communicated the transition plan for 260 employees and 37 shared mailboxes.- Assisted in developing, coordinating, and implementing hiring practices and procedures for 9 separate underwriter hiring initiatives. This included resume review, participating in interviews, and candidate tracking and selection.

Milwaukee, Wi.

Supported 2 Vice Presidents of Underwriting and 9 underwriting managers.

Milwaukee, Wi.

Certificate In Emotional Intelligence

Certificate In Team Effectiveness

Certificate In Project Management

Bachelor Of Arts, Social Welfare Program Coursework