Lynda S. Email & Phone Number

Getzville, New York, United States

Amherst, New York, United States

Responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.

New York, United States

Created end to end process for customer call center at start-up healthcare company. Utilized workforce management software to construct inbound and outbound phone campaigns, set up call queues, authored call scripts, procedures, and instructions for successful customer interaction.Configured practice management software for customer billing and receivables.

Buffalo, New York, United States

Managed portfolio of key customer accounts. Built and maintained strong client relationships, serving as the lead point of contact for any and all matters specific to each individual assigned client. Urgently responded to customer issues and focused on prompt problem resolution to drive client retention and trust. Collaborated with cross functional.

Buffalo, NY

• Provided support while ensuring the efficient operation of the production department and the office of the Pressroom Manager. Involved in assisting with the day-to-day operations, inclusive of scheduling appointments.
• Processed all correspondence for Pressroom Manager and Floor Supervisors, including memos, meeting minutes, job proposals, policies and procedures, employee disciplinary documents.
• Handled creation and filing of documents for D.E.C. regulations and compliance.
• Managed pressroom purchasing, which included perishables, and parts inventory for maintenance and repair. This included anticipating needed supplies, placing, and expediting orders, tracking, and verifying deliveries.
• Supported various human resource functions: o Weekly payroll processing for hourly personnel using ADP Technology o Onboarding for new employees, including W-4 & I-9 forms, Employee Handbook, locker assignments and.

Buffalo, New York, United States