Lyndee Riggs Email & Phone Number

I am the sole Product Designer for a B2B SaaS startup. I collaborate with both our internal teams and our clients to implement useful features and updates, delivering those to the development team in pixel perfect prototypes.• Collaborate with Product Management, Support and Sales teams todiscover and pinpoint opportunities within the market.• Conduct user interviews, issue surveys, pull analytical spreadsheets, etc, tomake data-driven decisions in my designs.• Design intuitive experiences with Figma. Delivering easy to followwireframes, workflows and prototypes that follow design best practicesand standards.• Built from scratch and continue to maintain a design system.• Perform usability testing via alpha/beta phases, A/B analytic tests, andthrough design review calls with users.• Support the development team during the implementation of the design,conducting checkins with the assigned engineer and client successmanager.• Conduct competitive analysis to pinpoint opportunities in the market.• Created and maintain a Figma Team Library of reusable components.• Create wireframes and prototypes to drive conversion rates and meet Key Performance Indicators (KPIs) while focusing on the user interaction with the product.• Collaborate with the development team to ensure coding efforts are best spent efficiently producing the prototype desired.• Analyze user feedback via support tickets, cancelation form surveys, targeted survey creations via Survey Monkey, joining client success meetings, and keeping a consistent line of communication with our technical support team.• Create marketing graphics via Figma or Photoshop, and edit company Youtube videos via iMovie, on an as needed basis.

South Bend, Indiana, United States

Design Team• Create and maintain a style guide.• Research standard best practices and develop design stories that are intuitive and user friendly.• Implement design stories into a Figma flowchart that accounts for all scenarios and meets all project requirements to give the developer clear direction for coding the story.• Design mockups for webpages, emails and other media that adhere to a style guide in order to maintain cohesiveness.• Perform design review to ensure that the coded product matches the intended design.Launch Team• Perform quality assurance testing based on accepted criteria to ensure customers are seeing the best version of our software.• Debug issues discovered UAT/Client Beta Testing.• Compile concise documentation to report bug fixes and suggestions made to a project during the review/testing phase and store those updates in a tracking software.• Demo changes/updates internally to keep employees up-to-date with software enhancements.• Create copy for headway messages to launch new features to our clients via an in-app messaging system.Product Team• Collaborate with the Product Management and Development teams to analyze market needs and create stories appropriately.• Participate in planning future roadmaps and determining priority based on market need. • Research competitor offerings to best ensure we are keeping pace with offerings that our clients need.• Determine design effort needed to appropriate scale the roadmap.• Create and analyze internal and external surveys to receive feedback that directly enhances the usability of our platform.• Daily review of incoming support tickets to spot and address trends.Video Team• Edit videos that demonstrate features of our site for departments to use for external training of clients and sales purposes.• Upload videos to company's Youtube channel and embed those videos in support articles.

•Identify and execute testing scenarios based on UX wireframes, design mockups, and developer notes.•Receive and dissect customer tickets to deduce if the bug is within our software.•Locate all malfunctions within the software requiring great attention to detail.•Compile concise documentation to report bug fixes and suggestions made to a project during the testing phase and store those updates in a tracking software.•Admin a source of regression testing scenarios that is then shared with the team.•Examine software changes in multiple browsers/platforms for bugs, grammar mistakes, user compatibility difficulties, display issues, and JavaScript errors.•Analyze and adhere to current software trends within the market.