Lyndetta Jones Email & Phone Number

San Francisco Bay Area, California, United States

- Partner with sales teams to pursue new business opportunities through RFP processes.- Act as a subject matter expert (SME) on account management, MSP, and VMS systems to guide team members and foster account growth.- Cultivate strong relationships within the industry and technical communities to drive sales and expand solutions/services.- Develop and maintain knowledge bases for internal stakeholders.- Manage client expectations and communications, ensuring proactive reporting and issue resolution.- Oversee delivery execution and maintain a collaborative team environment with a sense of urgency.- Coordinate processes for efficient operations.- Drive delivery performance through reporting, strategy refinement, and best practices.- Meet financial goals while continuing professional development in account, industry, and service offerings.

- Develop and provide educational resources on community issues for employees, and offer mentorship to create a leadership pool within Apex.- Organize and execute heritage month celebrations, social activities, and outings, ensuring proper coordination with Marketing and maintaining a yearly events calendar.- Lead community volunteer and giving initiatives to strengthen the company’s brand and support communities in need, while managing the ERG email inbox.- Manage the ERG budget for training, conferences, events, swag, speakers, and other initiatives.- Attend the majority of their ERG group’s meetings and supporting the mission of the ERG charter- Advocate for diversity, equity, inclusion and allyship through outlined goals

San Francisco Bay Area, California, United States

- Build and maintain relationships with MSPs and Supply Chain Representatives to boost business- Develop and execute processes to ensure program stability and success- Serve as POC for account managers and recruiters for specific account information- Partner with sales teams to pursue business through RFPs and other avenues.- Act as a subject matter expert (SME) for account and/or program within the account- Focus on financial targets, continuous learning, and sharing knowledge to improve team collaboration and performance.

San Francisco Bay Area, California, United States

- Design, implement, and drive operational processes across a cross functional team- Serve as POC for escalated personnel issues and workforce management items- Partner with client managers to strategize and fulfill team needs in regards to organizational structure and workflow- Partner with the Delivery Team to develop high volume recruiting and backfill plans to fulfill the client's staffing needs- Oversee company's onsite/remote Diversity Employee Resource Group (ERG) by planning and hosting events to increase and maintain contractor engagement- Execute multiple HR functions such as recruiting, interviewing, onboarding, conducting performance reviews, performance management, etc.

Silicon Valley, California, United States

- Serve as POC for all personnel issues for 200+ contractors- Manage succession planning for multiple levels of leadership within contractor teams- Organize recruiting strategy with the delivery team to maintain headcount on a high volume team- Partner with client manager and other stakeholders to fulfill team needs; such as staffing, creating and implementing policies and processes, training, etc.- Manage company's onsite Diversity ERG and oversee team's social committee by planning and approving events and their budgets to build morale and improve contractor engagement- Execute multiple HR functions such as recruiting, interviewing, onboarding, conducting performance reviews, performance management, etc.

Silicon Valley, California, United States

- Oversee building safety and manage 200+ contractors at two different sites- Ensure contractors’ employment verification authorization documents are current - Perform various HR tasks including managing personal data, onboarding and hiring processes, payroll, performance management, etc.- Create, implement, and facilitate development courses for contractor development

Flagship, San Francisco

- Oversee daily store operations, ensure compliance with standards, drive process improvements, and troubleshoot operational challenges- Set goals, evaluate performance, and enhance employee and customer experiences through targeted action plans.- Utilize Store Compliance Audit to ensure document and building compliance (Employment Authorization, Fire Extinguishers, ADA, etc.)- Actively recruit, hire, onboard, train, and schedule new brand associates to sustain an employee roster of 200- Design and implement training programs, assess employee needs, and coach store leadership to ensure consistent execution- Utilize various HRISs to manage and maintain employee personal information, availability, skill levels, etc.- Act as a liaison between stores and corporate, promote collaboration, and lead special projects to improve operations.

San Francisco Bay Area

- Oversee store operations, including building maintenance repairs, inventory management, loss prevention, managing budget, and visual merchandising while leveraging company provided tool to ensure compliance with company standards- Collaborate on setting and achieving sales goals, analyze performance data, and ensure excellent customer service- Lead recruitment, onboarding, training, and coaching to develop and retain a high-performing team- Maintain associate files both paper and electronic, inclusive of availability, skill levels, training, etc.- Foster an inclusive, positive work environment, partner with leadership on business objectives, and lead by example

Pleasanton, California

- Drive sales growth by delivering a superior shopping experience through excellent customer service, employee training, and store presentation- Evaluate sales performance, market trends, and customer insights to create strategies that maximize revenue and address customer needs- Lead, inspire, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement- Oversee recruitment, onboarding, training, and performance assessments to ensure the team remains engaged and aligned with company objectives- Develop staffing schedules to ensure optimal coverage on the sales floor and in the backroom- Monitor the store’s financial health, overseeing sales, expenses, payroll, and overall profitability- Ensure adherence to company policies, procedures, and safety standards- Implement and uphold loss prevention strategies to safeguard company assets, minimize shrinkage, and maintain a secure store environment

- Drive store sales and meet financial targets by cultivating strong customer relationships and creating an engaging selling environment- Leverage business insights to make data-driven decisions that enhance sales performance and customer satisfaction- Manage product knowledge training to ensure team members are up-to-date on promotions, product offerings, and services- Mentor, train, and guide Supervisors, Leads, and Sales Associates to create a positive and high-energy work environment that fosters team engagement- Collaborate with the Store Manager to evaluate associate performance, provide constructive feedback, and develop professional growth plans- Promote teamwork and collaboration to optimize sales opportunities and maintain a well-organized, productive sales floor- Ensure the store consistently upholds brand standards, from visual merchandising to cleanliness and stock organization- Lead the team in executing store set-ups, promotional changes, and marketing updates in line with corporate guidelines- Set the standard for brand behavior, ensuring a welcoming and customer-first shopping experience- Address escalated customer concerns to ensure each guest leaves with a positive and satisfactory experience- Use customer feedback and insights to implement strategies that boost customer loyalty and enhance their overall experience- Support the store’s loss prevention efforts by ensuring strict adherence to policies and procedures that safeguard company assets- Oversee store security measures, responding quickly to any potential risks or issues- Ensure the store complies with all health and safety regulations, providing a secure environment for both customers and employees

- Develop and execute category strategies to drive sales growth, market share, and profitability- Partner with cross-functional teams (merchandising, planning, design, and marketing) to develop seasonal category plans and align on key product strategies- Identify category opportunities and risks, adapting strategies to maximize profitability and address market shifts- Manage the product assortment for the category, ensuring the right mix of products, styles, and price points to meet customer needs and financial goals- Own the financial performance of the category, including sales, margin, and inventory metrics- Analyze business results and key performance indicators (KPIs) to drive decision-making and improve category performance-Partner with visual merchandising teams to create in-store experiences that effectively showcase the category and drive sales-Stay informed of customer preferences, shopping behaviors, and market trends to continuously evolve the category’s offerings- Analyze customer and sales data to influence category direction and future product planning- Mentor and develop team members within the category, fostering a culture of collaboration and high performance- Provide clear direction and leadership to cross-functional teams to ensure alignment on category goals and strategies- Foster an environment of continuous improvement and innovation, encouraging the team to push boundaries and exceed expectations

- Manage daily operations for a designated product category, ensuring the sales floor is visually appealing, fully stocked, and organized in alignment with brand standards. - Oversee product placement and uphold category standards to boost sales and elevate the customer experience. - Track category performance and provide insights to the Category Manager and Store Manager on key business drivers and growth opportunities. - Ensure timely and efficient execution of product launches, floor sets, and promotional events. - Foster a customer-centric environment, driving sales through excellent service and ensuring the category team meets high standards of customer care. - Utilize sales metrics to inform decisions and motivate the team to meet or surpass category sales goals. - Supervise and coach Sales Associates, ensuring they are well-informed on products, promotions, and customer service best practices. - Assist in training new team members, offering performance feedback, and enhancing the team's product knowledge and sales skills. - Work with the Store Manager to evaluate associate performance, recognizing achievements and creating opportunities for development. - Maintain brand standards for visual merchandising, including product placement, signage, and displays. - Collaborate with visual merchandising teams to implement seasonal updates, product displays, and promotional signage as directed by corporate. - Manage category operations, including inventory replenishment, stock control, and seamless product flow between the backroom and sales floor. - Support loss prevention efforts by adhering to company policies and procedures related to inventory control and security. - Assist with daily opening and closing procedures, ensuring category-specific tasks are completed accurately and efficiently.

- Maintain operational excellent at the Cash Wrap by ensuring the appropriate amount of cashiers are active during peak times- Manage customer queue, thanking them for their patience and expediting efficiency process while they wait in line- Maintain brand standards by keeping cash wrap clean, stocked, and prioritizing customer needs during checkout experience- Process customer transactions accurately and efficiently- Reinforce customer buying decisions- Drive brand loyalty cards amongst team- Assist with other projects, such as markdowns, re-tickets, and mark out of stock

- Drives store sales and growth by personally selling to customers- Proactively engages with customers, reads cues and responds effectively- Provides customers with the perfect bra fit by asking effective questions- Converting returns, offers and other promotions into larger sales

Education record

Education record