Lyndi Bruellman Email & Phone Number

Miami, Florida, Us

●Spearhead initiatives to enhance client satisfaction by optimizing the onboarding process, leveraging social media connection software to reduce onboarding time by 40%, ensuring a seamless client experience from day one.●Lead the acquisition strategy for high-value clients, resulting in the acquisition of the largest client in company history, contributing to a 5% increase in overall profitability and expanding market share.●Drive customer retention efforts by implementing innovative service initiatives, increasing retention rates by 10% within the first 60 days, and strengthening long-term client relationships through personalized solutions.●Champion the integration of cutting-edge technologies that streamline operations, driving a 30% reduction in costs while increasing overall operational efficiency and productivity within six months.●Lead, mentor, and manage a team of 6+ professionals, fostering a culture of collaboration, high performance, and continuous improvement to meet and exceed organizational goals.●Conceptualize, establish, and oversee the creation of an internal paid ads department, expanding service offerings and driving revenue growth by taking full control of client ad accounts and campaigns.●Redesign and reposition company branding following a major acquisition, executing a strategic rebranding that boosts sales by 11% through increased appeal to a more diverse and expanded client base.●Create and collaborate with cross-functional teams to conduct business reviews, track performance, present the product roadmap for feedback, and drive new product adoption, ensuring alignment with client needs and company objectives.

Mason, Ohio, Us

●Led full-cycle recruitment initiatives, reducing employee turnover by 110%, improving operational stability, and optimizing recruitment costs by building a strong, consistent talent pipeline.●Rolled out a new employee handbook, facilitating focus groups to gather feedback, which resulted in a 12% increase in employee satisfaction and the company being named a Best Places to Work finalist.●Directed talent acquisition strategies for an Inc. 5000 IT company, leveraging data-driven insights to align recruitment with long-term business objectives, resulting in a more efficient and effective hiring process.●Designed and executed 14 employee engagement events during COVID, reducing turnover by 80% and fostering improved morale, collaboration, and remote team cohesion.●Led a comprehensive revamp of employee benefit programs, incorporating feedback to align offerings with employee needs, resulting in a cost increase of under 5% for employer contributions and under 2% for employee premiums while enhancing satisfaction.●Initiated HR strategies that reinforced core company values and fostered an employee-centric culture, collaborating with department leaders to ensure alignment with business goals, employee performance, and succession planning.

●Oversaw daily operations of 4 distinct entertainment/dining concepts, standardizing service protocols across dine-in theater, full-service restaurant, coffee kiosk, and ghost kitchens.●Established cross-venue operational frameworks that increased efficiency by 11%, while streamlining training programs across front-of-house and back-of-house teams.●Revamped labor management systems for 100+ staff members, implementing new scheduling and tip distribution protocols that reduced payroll costs by 30%.●Orchestrated inventory control measures and vendor compliance programs across multiple kitchens, resulting in 12% reduction in food costs through unified purchasing.●Developed comprehensive standard operating procedures (SOPs) for guest experience management, raising service metrics to 4.0+ across all business units.●Supervised multi-unit operations, including facilities maintenance, staff development, quality control, and compliance protocols for Cincinnati market expansion

Coppell, Texas, Us

●Led operations and customer success initiatives for a 44,000 sq ft entertainment venue, implementing Voice of Customer (VOC) programs that elevated the facility to top regional performer status.●Pioneered data-driven customer experience strategy using NPS metrics and satisfaction analytics, achieving Top 5% performance in customer retention and lifetime value metrics.●Transformed organizational culture through structured employee development programs, reducing turnover by 55% while increasing customer satisfaction through improved service delivery.●Architected strategic event programming and customer engagement initiatives, achieving the highest YoY growth through targeted persona-based marketing and retention campaigns.●Exceeded revenue targets by 36% through optimization of customer journey touchpoints, proactive engagement strategies, and implementation of successful metrics across all service levels.

I took a role with a smaller restaurant that allowed me to care for an extended family member.

Houston, Texas, Us

●Established national training infrastructure for rapid expansion model, developing comprehensive certification programs and performance frameworks for 45 multi-unit trainers across three regional divisions●Directed end-to-end franchise transformation into a new business initiative for franchise units, including reimagined restaurant design, menu engineering, and operational playbook development that accelerated the franchise sales pipeline.●Engineered cost optimization strategy through vendor consolidation and systematic contract renegotiation, achieving a 20% reduction in travel expenditure across training teams while maintaining service quality●Implemented data-driven training assessment methodology for 100+ management personnel, integrating performance metrics and behavioral analytics to identify skill gaps and deliver targeted development programs●Directed simultaneous launch of multiple corporate and franchise locations within 90-day windows, standardizing opening procedures and building scalable systems for consistent brand delivery

Us

•Spearheaded the successful launch of 45+ restaurants across 15 states, achieving a 98% on-time opening rate. Oversaw comprehensive multiple project management from initial construction through the first six months of operations, ensuring seamless execution and sustainable growth. Additionally, I oversaw the extensive training program for 20 General Managers, 100+ Assistant Managers, and 2 Regional Managers, leading to enhanced operational performance and higher sales revenue.

Associate’S Degree, Accounting

Bachelor Of Business Administration (B.B.A.), Marketing