Dicky Lee Email & Phone Number

香港特別行政區

● Coordinated change request procedures for UAT/Production deployments, ensuring seamless integration of updates and enhancements. ● Developed JSP (JavaServer Pages) functionality to automate the monitoring of certificate expiration dates, facilitating proactive notification to team members. ● Supported server migration efforts through documentation and procedural assistance, contributing to a smooth transition process. ● Setup Windows Failover SQL Server cluster, ensuring high availability and fault tolerance for critical database systems. Collaborated with infrastructure teams to configure and deploy the cluster, implementing best practices for performance optimization and disaster recovery.

Toronto, Ontario, Canada

Assisted customers with account inquiries, transactions, and concerns, while providing friendly and efficient service, resulting in a high customer satisfaction rating. ● Investigated and resolved customer complaints and issues in a timely and efficient manner, escalating to management when necessary. ● Actively contributed to team goals and objectives, including achieving service level agreements, quality assurance targets, and customer satisfaction metrics. ● Provided technical support to end-users via phone, email, and in-person. ● Probed for information from end-users to identify problems and establish needs.

● Developed and launched a network traffic monitor application using Java and Python for operation team to reduce network troubleshooting time by 20%. ● Presented results to teams, wrote executive summary and visualised data by Tableau resulted in 10% decrease in time needed for data analysing. ● Helped navigate Scrum events, including Sprint Review and Backlog Refinement for 5 Development Teams and increased the productivity of Development team by 20%.

● Utilised Java and React for web application development to fetch daily transaction records in specific branches which facilitate the ● Implemented Spring MVC framework and Hibernate in E-Banking backend which improve the banking management process by 10%. ● MySQL Database maintenance and optimization using SQL to save more than 5% expenses. ● Conducted User Acceptance Testing before initial release when project reached the final phase prior to deployment.

Hong Kong Sar

Bachelor Of Science - Bs, Computer Science

● Project: Food Recognition Mobile Application o Used a CNN model to recognise food and fetch nutrition information using APIs for healthy.

Postgraduate Certificate, Applied Ai Solution Development, Dean'S Honour List: 3.78/4

● Project: Full stack Car Damage Detection Web Application o Used Flask and React.js to build the frontend and backend of a web.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Computer Science