Virtual Educator
Current*Facilitated onboarding and training for 60-100 adult learners on educational technology to ensure product adoption and student success, resulting in a 94% retention rate*Managed virtual learning environment and portfolios for 30-50 clients annually resulting in 100% of learners meeting or exceeding key performance indicators for academic growth *Analyzed data and communicated progress to external stakeholders in weekly meetings; created agendas and utilized leadership, coaching, and data analysis to drive overall growth *Led troubleshooting and technical issue sessions; submitted and tracked trouble tickets*Collaborated with 20 member internal team including senior leadership; met weekly to analyze organization-wide data for 20,000 learners, present on best practices, and coordinate with cross-functional staff to deliver on both client and company goals*Coached and mentored 10 new staff on standard operating procedures, best practices in a remote learning environment, and edtech product knowledge resulting in a 100% implementation rate