Lyndon Bennett Email and Phone Number

• Manage TrackTik security reports and use them by our security officers. • Deliver high-quality customer service by regular, proactive contact with clients• Create and maintain a collaborative team environment • Mentor and develop security staff.• Evaluate and analyze service quality and make timely corrections as needed• Assist with operational scheduling as needed. Maintain low unbillable costs.• Ensure compliance with all local, state and federal laws, all security-specific requirements, and company policies• Coach and manage security supervisors and employees to obtain the best performance. Counsel and provide corrective discipline as needed, including terminations• Assist as needed to hire and train our security staff and support staff to meet the needs of our clients• Execute security operations and training while maintaining a sound discipline of corporate procedures• Develop new client relationships and secure business opportunities, represent the company at client events as required. • Emphasize general safety practices, and implement specifics per company policy• Frequent travel to client sites as needed to provide employee coaching and maintain client service expectations• Maintain an open, proactive relationship with corporate office and field support staff

Supervisory ResponsibilitiesCommunicates staffing needs to Operation Manager which may include using the Requisition process, assisting in identifying and interviewing quality candidatesAssures that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)Assures those employee grievances are heard with help from appropriate branch or region HR support employeesAssists with the communication of policies, company announcements and job openingsProvides the basis of a great place to work by treating staff with respectEnforcement of Contract StandardsHelps Operations Manager identify, meet and exceed the needs of the customerMeets all contractual scheduled hours with a minimum of unbilled overtimeCoordinates and/or conduct site-specific OJT, client-specific training and annual refresher training for security personnelReconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigationsPerforms account audits and off-hour visits, completing required documentationManages uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklistsAdministrative ManagementAdministers site safety programs outlining site-specific hazards for security officers including vehicle/driving safety as appropriate to corporate proceduresPrepared to participate in unemployment hearingsCapably utilizes scheduling and billing software, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business managementEnforces Allied Universal’s policies as outlined in the handbooks and executive memos

Day to day operations. handling physical security and access control systems.CPR/ First Aid Instructor

Account Manager. Day to Day operation. Focus on the physical security of the site.