In this role I was reporting to the shareholder I previously worked for at Pullman Kuala Lumpur City Centre Hotel & Residences, Royal Equator Inc. and Prince Hotel & Residence Kuala Lumpur totalling 12 years.PT Bhineka Mancawisata is the development company for a Resort & Spa in North Sulawesi, Indonesia. The development will comprise of Water Villas, Beach Villas, 350 hotel rooms, Spa, Kids Club, Gym & Lagoon. In addition to the resort facilities we are developing the following vertically integrated business units, a retail village, 2.6 hectare Maze, 7 hectare Forest Adventure Park, Dive Centre, Submarine Tour, Fruit Farm and Flower Farm. The first stage of the development will be 55 hectares.

The Pullman Kuala Lumpur City Centre Hotel and Residences is a luxury hotel with 450 rooms and suites, as well as 157 residences, day spa and event space located in the city’s vibrant shopping, dining and business district. Having previously worked for the owners of the property as a General Manager of Prince Hotel and Residence, and CEO of Royal Equator Inc., I was hired to lead the Pullman through a renovation of the entire property, while simultaneously maintaining hotel operations.As General Manager, I manage an extensive budget and a team of up to 500, including 9 direct reports. In addition to being fully accountable for the operational and financial performance of the property, I also lead the Executive Committee consisting of a Resident Manager and Directors of Finance, Food and Beverage, Sales, Marketing, Talent and Culture, Rooms, Loyalty and Digital Marketing, and Revenue Management.Some of my key achievements includes:► Successfully project managing the hotel-wide renovation from concept-to-completion in 2019.► Restructuring operations and improving processes leading to increased performance and bottom-line profitability.► Deploying best practice revenue management practices and creating new room types, outperforming competitors by growing revenue per available room year-on-year.► Elevating the guest satisfaction and reputation rating to 88.03% (exceeding target) and securing a higher placement on online travel agent sites to bump up conversion rates and bookings.► Collaborating with teams and using ‘big picture’ thinking to minimise costs, while increasing knowledge across areas with less practical experience.For further details of my accountabilities and accomplishments in this role, please contact me directly to request a copy of my resume.✉lyndon.discombe@gmail.com

About: Vivo Resorts is a gated Puerto Escondido resort community with fully-equipped villas and beachfront condos for sale for retirement, investment and vacation in Mexico. Reported to: Founder and President of the Company | Direct Reports: 9 | Indirect Reports: 50.• Managed and led operations, building strong relationships with senior management and cross-functional teams to successfully grow the business. Established the Sales and Marketing Team, hiring and developing top talent to drive promotions and sales. Owned P&L, created a business strategy to increase competitiveness in the region, and implemented SOPs and policies.• Acted as a conduit between teams and senior management, improved owner relations and shared best practices and demonstrated an ability to thrive in a tight market, leading a local team autonomously.

About: The Royal Equator Inc. is the owner and operator of the Crowne Plaza Toronto Airport Hotel, Four Points by Sheraton Toronto Airport, and the Hilton Garden Inn Toronto/Mississauga under a franchise agreement. Reported to: Property Owners | Direct Reports: 6 | Indirect Reports: 380 | Budget Management: CAD$30M. • Maintained full accountability for the operational and financial management of the Group (3 properties) and Management Company including developing and controlling the annual budget and long-term financial plans, implementing strategic business plans to drive shareholder value, evaluating and managing risks, and monitoring performance against established goals. • Served as a Member of the InterContinental Hotels Group (IHG) North America Crowne Plaza Owners Committee and the IHG Canada Owners Committee, providing input to facilitate key decision making. • Led change management initiatives, making overarching company decisions while considering the fiscal realities and organisational competencies. Directed renovations for the Crowne Plaza Toronto Airport, Hilton Garden Inn Toronto/Mississauga and Four Points by Sheraton Toronto Airport valued up to CAD$500K collectively.

About: Lake Crackenback Resort is comprised of 5-star chalets and studio apartments, while the Novotel Lake Crackenback consists of 4.5-star lakeside apartments. The two properties combined have 100 units accommodating up to 500 guests, 2 conference rooms, 2 restaurants, and a day spa and activities centre situated on 150 acres. Both properties are individually-owned under a strata plan and leased through the Resort Management Company. Reported to: Body Corporate and Resort Management Company Owner | Direct Reports: 8 | Indirect Reports: 50 – 150 | Budget Management: AUD$5.5M.• Provided day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand strategies and standards, and increasing awareness of hotel offerings and the brand locally. • Stayed in the present moment with guests to understand and meet their needs, being attentive and taking ownership of tasks. Maintained a strong floor presence and approachability, demonstrating knowledge of the local area and tourist attractions. Organised special events and experiences.

Prince Hotel and Residence Kuala Lumpur is a 5 Star International property comprising of 445 hotel rooms and suites and 157 fully serviced 1, 2 and 3 bedroom apartments. A member of Prince Japan and WorldHotels offering 1500 square meters of meeting space on a dedicated floor, 7 Food and Beverage outlets, Mandara Spa, Fitness Centre, Kids Club, Swimming Pool and Jacuzzi.• Oversees all aspects of operations, financial management, monthly P&L reviews, sales and distribution (including digital) management. Implements the sales and revenue management strategy, ensures superior guest service, manages performance across all departmental levels, and trains, develops, coaches and counsels team members. Enhances engagement, productivity, profitability, service levels and drives continuous improvement.• Displays a strong focus on the owner relationship and creates positive, appropriate, effective and sustainable working relationships across all levels, both internally and externally. Institutionalises Standard Operating Procedures (SOPs), sets benchmarks and provides employees with opportunities to develop their talents.

As Resort Manager of I reported directly to the Managing Director of Mulpha Hotels who was based on the mainland. My responsibilities included all areas of operation of the resort and management of the Staff Village which catered for up to 550 staff.