I have been a waitress at the Galley Hatch for over 10 years now. This job consists of providing customers with the best customer experience and service within our establishment. This opportunity has allowed me to remain social and active when dealing with customer issues and complaints. I take shifts at the Galley Hatch whenever I have free time to earn extra money and stay busy.

Was responsible for 20+ kids at a time and provided them with the essential tools they needed to obtain a fifth grade education. Teaching them to problem solve and become independent. The duties also included dealing with the students' parents and keeping them up to date on progress within the classroom. This career also allowed me to strengthen my skills in time management, organization & task assigning.• Educate students in all subject areas according to NH standards• Maintained an organized, welcoming, respectful, and nurturing environment for students to learn and grow. Also responsible for 4 – 5 duties a week.• Participated in all staff meetings and professional development days.• Organized the 5th grade “Parent Partnership” activity of building and presenting a float for the Hampton Christmas Parade.• Microsoft Office (Word, Excel, Powerpoint) regularly to create newsletters, presentations, and graphs.• RENWeb to track grades, communicate with parents, manage attendance

• Maintained a safe, productive, and organized learning environment for inmates unable to speak English• Responsible for the initial orientation of all inmates, including creating a folder for each, obtaining as much information about them as possible from Sentry , filling out packets with their information, performing the initial interview with the inmate, organizing the date/speakers for A&O within two weeks of inmates’ arrival• Regularly checked SENTRY for updates on inmate release/entry to comply with BOP standards, managed the review and organization of inmate files for audit, trained as a hostage negotiator for the emergency response team• SENTRY for all data entry, background checks, inmate changes

Was responsible for providing outstanding customer service, establishing and developing strong customer relationships, building individual sales volume, and establishing new accounts. I was also put through a rigorous sales training program to better comprehend product knowledge and sales techniques.• Interacted with guests on a daily basis to assist in their purchase of a fine piece of jewelry while upholding a 5/6 rating on standards• Completed follow-up phone calls, wrote thank you cards and appointment reminder cards, frequently reviewed the newest training material on the POS system, trained new employees in the perimeter and Pandora areas, led auditing sessions in the Pandora department, assisted the office manager with shipping/receiving, counted money and completed bank deposit at end of shift, communicated regularly with home office as well as brand companies• Other titles/positions: office support, trainer, Pandora ambassador