Lyndsay Bauer Email & Phone Number

Wellesley Hills, Massachusetts, United States

Framingham, Ma

-Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention-Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines-Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products-Works the coordinator desk to provide in-the-moment coaching and business building best practices with the team

Garden City, New York

Responsible for hiring, training and mentoring the front desk coordinator team.-Schedule all coordinators and manage the front desk payroll budget.-Train and certify all coordinators on exemplary customer service, guest management initiatives, and opening/closing procedures.-Responsible for all product knowledge education and continuing education for the coordinator team.-Host and facilitate the coordinator monthly team meeting and daily huddles.-Support a cohesive relationship between coordinators and technical team to deliver seamless customer service.-Educate and ensure coordinators have up-to-date knowledge of technicians’ expertise including specialties, pricing, the timing of services, and special offers/events.-Answer incoming calls, schedule appointments and collect payment for services.-Set individual goals and hold the coordinator team accountable for reaching benchmarks on current business and retention programs and initiatives. -Benchmarks are based on LifeSpa location’s rebooking percentages, Beautiful Beginnings redemptions, new and existing client retention, average ticket growth, outbound calls list, and 48-hour confirmation and follow up calls.-Maintain a clean and organized workspace, retail area and salon/spa environment.-Manage inventory levels through ordering and confirmation of orders (R/O’s) through the point of sale system. Complete weekly cycle counts, full quarter and year-end inventory counts.-Clean and stock retail shelves, as necessary when products are low or retail/back bar product order is delivered.

Garden City

-Responsible for hiring, training and mentoring the front desk coordinator team.-Schedule all coordinators and manage the front desk payroll budget.-Train and certify all coordinators on exemplary customer service, guest management initiatives, and opening/closing procedures.-Responsible for all product knowledge education and continuing education for the coordinator team.-Answer incoming calls, schedule appointments and collect payment for services.- Manage inventory levels through ordering and confirmation of orders (R/O’s) through a point of sale system. Complete weekly cycle counts, full quarter and year-end inventory counts.

Garden City

Positive role model to all team members to make a happy work environment• Serves as primary support for the LifeSpa Manager, technicians, and guests• Ensures that every guest has a friendly, inviting and memorable experience• Educates guests on LifeSpa products, services, treatments and homecare regimens• Answers incoming calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services• Partners with the technicians to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promotes the recommended products for their homecare • Drives service and retail awareness and understanding through individual and LifeSpa designed promotions• Ensures retail shelves are maintained by cleaning and stocking shelves as necessary or when retail product orders are delivered

Levittown

Garden City, New York

⋅ Performs basic account maintenance procedures to ensure files, logs, and reports are complete.⋅ Ensures adequate stock and operating supplies are maintained.⋅ Operates computer systems to input or correct data, and produce documents, reports, shelf labels and signs.⋅ Verifies receipts against invoices.

Johnson & Wales University

• Sponsorship/Marketing Assistance and Consultation for Basketball and Ice Hockey teams

Rockville Centre, Ny

⋅ Assisted with the set-up, operation and breakdown of the department’s athletic program events ⋅ Supervised student-worker staff; monitored and tracked all student-worker hours utilizing WhenToWork.com program; conducted student-worker orientation meetings and scheduling program tutorials⋅ Assisted with laundry services for all teams⋅ Maintained and serviced all athletic department vehicles⋅ Assisted with team travel logistics ⋅ Maintained and updated monthly team practice and van schedules

Westbury,Ny

⋅ Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services.⋅ Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.⋅ Greets guests, escorts them to tables, and provides menus.

Westbury, Ny

· Served guests in different ceremonies at the banquet hall· Looked after the table & food counters arrangements as per the specifications· Attended to all the guests promptly

Syosset, Ny

· Helped with off-property sales events· Worked in store fitting proper equestrian equipment, filled orders and worked as cashier

Huntington, Ny

· Assist the trainer with horse care at his barn· Assisted students and horses at away shows

Westbury, Ny

Office work: typing, filing, answer phones, and collecting data for a special project

Melville, Ny

· Responsible for taking a group of five year old girls to all activities including swimming, horseback riding, sports, and arts/crafts

Master’S Degree, Sports Management, 3.7

Bachelor’S Degree, Sports, Entertainment, Event Management, 3.63

Activities and Societies: Intercollegiate Horse Show Association Team DECA