Lyndsey Gersch Email & Phone Number

Multiple Sites

Driving lead generation was key to achieving store KPI’s in this role, I did this by engaging potential customers and performing a free 5 minute hearing health screening. When the Bay Audio health screening detects a hearing loss, my main focus was to build a trusting relationship with this potential client, always aware that for some, the process of their journey could be daunting and overwhelming - the comfort of my client was my priority. I was also responsible for :Executing day to day operations of the store Scheduling and following up appointments Providing ongoing maintenance of the hearing devices to existing customers Prepping client files for the audiologist for each appointment

Newstead, Queensland, Australia

In collaboration with the Business Improvement team in Aveo’s head office to assist in multiple projects, whilst also managing my own.I was responsible for :Helpdesk supportAssisting staff members with any CRM related problems, customising user interface of the system according to specific needs or business departmentConsistently running surveys to discover the usage of the system within each team to better understand individual needs. I assisted in the creation of a CRM User Manual for all staff and created an NPS Survey for the contact centre using Click Dimensions.Experienced in Microsoft Office Visio, Project, Excel, Word

Working with world-class strategic partner - Telstra, Vita Group provides telecommunication and ICT solutions across Telstra’s Retail, Small to Medium Business and Enterprise customers.As a Business Solutions Consultant, my focus was to build strong relationships with existing Telstra business customers, and to recommend a broad range of technology solutions that would add value to their business. To be passionate about providing an exceptional customer experience, exceeding customer expectations, motivated to exceed individual and company goals and to be a proactive and positive influence with the team. My duties included :Outbound calls to existing Telstra business customersAssessing individual customer needs and recommending whole of business solutionsProviding a superior customer experienceMaintaining accurate customer records and placing orders using Salesforce CRM systemsContributing to a fun, energetic and professional team environment

Supporting the AtoBI Sales and Professional Services team. Managing customer relations and internal relations. Reporting directly to the company directors and working closely with the Head of internal Sales. My duties included: Zoho CRM Management.Salesforce CRM Management for performance reporting to the vendor.Data Cleansing for campaign success.Market research prior to campaign kick offs.Data input for Sales pipeline and accurate forecasting.Completing systems to allow for accurate billing.Co-ordinating bookings for existing and new clients.Events organising, such as arranging a venue, and sourcing of marketing materials, Invitations to potential attendees.Obtaining client feedback following project completions.Working closely with Managing Director to support priorities, assisting to achieve targets.Working closely with Technical Director to co ordinate projects with clients & consultants. (Professional Services)

Scarborough Beach Resort, Brisbane

Establishing a relationship with my clients was a key focus in this role , gaining the understanding of the individual needs of the client and often building a journey of skin improvement over time. Skin analysisPrescription Environ facials using; RF/DF machine Iontophoresis / Sonophoresis, Ionzyme,Cyrotherapy, MicrodermabrasionPure Oxygen facials.We also offered pampering spa treatments such as Pure Fiji Long/small Island Journey packages - luxurious relaxation facials plus massage & detoxifying body scrubs, Mani/pedi/shellac IPL & waxing.Retailing products and services to the customer, using knowledge of our product range to educate clients on their skins needs and to recommend treatment plans, home care products and routines to them, resulting in repeat custom

While studying my diploma in beauty therapy I ran my own home salon offering;De-toxifying/ Rejuvinating Spa treatments, Swedish massage, Chakra balancing hot stone massage, Reflexology,Waxing, tinting, Spray Tanning,Mani/pedi servicesShellac

Co.Louth, Ireland

Front of House bar tending & food service, Silver service, Wedding Service, Functions Stock Management, Accounts, Room Service

Playa Flamenca, Costa Blanca, Spain

Bar tending and eventually co managing a family run bar in a busy entertainment precinct. I was responsible for stock control, accounts,Entertainment management,Events/FunctionsMy main focus was ensuring our consumers were receiving the best service possible , many of our customers were tourists so giving them a great experience while on holiday was key

Gcse'S

Diploma-, Beauty Therapy

Cert 3, Phlebotomy Technician/Phlebotomist, Cert 3