Lyneisha Dickenson Email & Phone Number

Atlanta, GA, US

Dublin 2, IE

• Develop Excel template to track average handle time for different business processes, resulting in accurate staffing amount for new CC&B go-live.
• Manage recording software and teams, including setting up software on PCs.
• Monitor and adjust capacity plans as needed to ensure that they were always aligned with business needs.
• Analyze historical data and trends to identify potential capacity issues and develop strategies to mitigate those risks.
• Communicate effectively with stakeholders to keep them informed of capacity plans and the impact of those plans on their business.

Dublin 2, IE

• Provide a capacity plan that covers major business processes per op-co.
• Gather data and create dashboards containing findings and deliver them to Business Readiness Leads to present to Stakeholders.
• Predict the resources required for post-deployment.

Seattle, WA, US

• Developed presentation, technical deep dive, and teamwork skills to solve complex business outcomes for customers.
• Account Deep Dive: Analyzed customer problems, understood industry trends, and developed solutions in account deep dives.
• Deliver 3 Technical Presentation: Present technical information to customers, identify security and compliance gaps, and make recommendations for improvement.
• Cost Optimization Analysis: Perform cost optimization analysis of customer's cloud environment, identify cost optimization and cloud savings opportunities, and present recommendations to the customer.

Berlin, Berlin, DE

• Understand all areas of the distribution center.
• Operation leadership: lead a team of hourly associates on lines in both kitting and assembly.
• Specialty Expertise: learn the ins and outs of Food Safety and Quality, Safety & Assets Protection and Warehouse.
• Used Excel to clean and manipulate data and created pivot tables to visualize weekly error reports by shift, clusters, and timeline.
• Reduced company's error rate from 3.4% to 2.1% by using Agile methodology.
• Led the company to 100% 5s Safety layout on the production floor.

Paris, Île-de-France, FR

• Maintain high volume of quality work, while insuring highest confidentiality.
• Provide outstanding assistance to customers with all their banking transactions and services.
• Review and verify transactions to ensure proper processing according to established quality standards.
• Maintain customers' accounts (including lost/stolen checks, check cards, stop payment etc.)

Dublin 2, IE

• Developed a digital healthcare application using Angular, Agile, version control, and Git.
• Designed an interactive text mode page for a digital healthcare application to check patients' feelings and send results to physicians.
• Collaborated with UX designers and AI/ML developers to create a user-friendly and effective digital healthcare application.

• Management and maintenance of household duties and daily tasks.
• Responsible for preparing and providing children with nourishing meals.
• Facilitate and encourage the learning of skills and concepts for the children.
• Safely transport children to school, medical appointments, and extra-curricular activities.
• Create long lasting relationships through trust.

Minneapolis, MN, US

• Ensure passenger safety onboard the aircraft by enforcing Federal Aviation Administration (FAA) regulations and company policy.
• Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
• Participate in regular crew briefings prior to each flight (or more often, as needed).
• Front-line marketing of airline products and services.
• Direct aircraft evacuation as necessary and provide appropriate assistance in medical.
• Mentor new line flight attendants on company policies and procedures.

Chicago, IL, US

• Train and motivate cashiers to provide excellent Customer Service to guests in accordance with company policy.
• Increase profits through effective sales training and troubleshooting profit loss areas.
• Evaluate daily performance of cashiers and deliver documented coaching observations.
• Resolve inquiries and issues with customers.
• Open and close registers daily.

New York, New York, US

• Greet and seat guest in a timely fashion.
• Help set up daily floor plan for servers.

Bachelor'S Degree, Interdisciplinary Studies Concentration In Project Management, Computer Programming & Cybersecurity

Nanodegree, Business Analyst

Associate'S Degree, Internet And Information Technology

Micro-Credential Software Engineering Certification, Computer Software Engineering

Cssi

Ios Mobile Product Development