Lyne Reed Email & Phone Number

Tulsa, Ok, Us

United States

Broken Arrow Ok

Responsible for overseeing employees and daily operations within the global service departmentAct as the first point of contact for customers, on-site personnel, and field service engineering specialistCompile and submit expected service revenue reports to cross-functional management teamsCreate, process, and maintain data in the Salesforce, CRM databaseCollaborate with customer representatives and subcontractors to schedule-site visits and resolve any issues or concerns that may arise at the site levelInteract with Sales Managers located in the US, North & South America, China, Australia, and the UKEnsure timely and proactive coverage of all internal service training coursesHire, onboard and train service staff on Standard Operating ProceduresCompose quotations and provide technical information to customers upon requestDeveloping and launching new service and pricing model.Identified and implemented cost savings initiatives across the organization's global service operations.Developed and maintained global service delivery plans and processes to ensure customer satisfaction.Established strong relationships with clients by providing timely resolution of their inquiries and complaints.Designed training programs for staff members on best practices related to global service management.Actively participated in industry events, conferences, seminars, webinars to stay abreast of latest trends in the field.Managed global teams of service technicians, ensuring successful completion of projects on time and within budget.Developed strategies for improving client retention rates through proactive outreach campaigns targeting existing customers.Arrange technical support to customers in resolving complex incidents related to cloud-based applications.

Monitor customer requirements, generate service/sales orders, distribute requirements to departments, and coordinate customer supportProcess service/sales orders for invoicing in order to bill relevant customersAudits, transcribes and archives service visit data in electronic customer lab/instrument filesAccepts and prepares customer orders per the requirements of our IS0-9001 Quality System and Sarbanes OxleyCompose correspondence and quotations and provide technical information to customers as requestedMaintained quote data base by following up with customers to obtain service jobsIncrease organization's revenue by securing contracts through strong bidding/negotiating skills and retaining contracts by expediting change requirementsImprove efficiency by consistently monitoring, analyzing, reporting, and creating strategies to improve performance metrics.Managed service program data discs, training certificates, award plaques and executive summary reports for distribution to customers.Coordinated with third party contractors regarding scheduling repairs, installations or inspections at customer locations.Proactively identified opportunities to reduce costs while maintaining high quality standards in the delivery of field services.

Tulsa, Oklahoma Area

Significantly improved customer relations by retaining consistent contact with the customer. Receive customer requirements, generate sales orders, distribute requirements to departments, and coordinate customer support.Increased the organization’s revenue by securing contracts through strong bidding/negotiating skills and retaining contracts by expediting change requirements. Simultaneously improved customer retention and company goal attainment by developing strategic plans that effectively meet each customer’s needs without sacrificing company interests in the areas of material management, production planning, quality assurance, etc. Mitigated problems while ensuring customer satisfaction by maintaining a proactive and customer-first mindset that promotes the facilitation and delivery of effective solutions before problems affect customer relations/production. Improved efficiency by consistently monitoring, analyzing, reporting on, and creating strategies to improve performance metrics. Reduced loss by constantly analyzing margins and developing ways to increase margins.

Tulsa, Oklahoma Area

Significantly improve customer relations by retaining consistent contact with the customer. Receive customer requirements, generate sales orders, distribute requirements to departments, and coordinate customer support.Simultaneously improve customer retention and company goal attainment by developing strategic plans that effectively meet each customer’s needs without sacrificing company interests in the areas of material management, production planning, quality assurance, etc.Mitigate problems while ensuring customer satisfaction by maintaining a proactive and customer-first mindset that promotes the facilitation and delivery of effective solutions before problems affect customer relations/production.Improve efficiency by consistently monitoring, analyzing, reporting on, and creating strategies to improve performance metrics.

Tulsa, Oklahoma Area

Saved company in material costs by effectively negotiating bid price.Obtained sales saving and recovery from the circuit board houses.Effectively supported manufacturing by reducing costs and improving project completion time through effective procurement of products within assigned commodity areas. Reduced costs by arranging quotes for materials and supply and negotiating for the best value.Proactively managed all logistical aspects of manufacturing and procurement, reviewing daily MRP exception messages, purchase order status, and order action reports and quickly/appropriately responding.Improved efficiency while cutting costs by developing strategic plans to create, audit, and retain new methods of supply; reduce long lead times; boost performance.Contributed to the organization’s data integrity/accuracy by maintaining purchasing data in the MRB system.

Successfully supported customer requirements while ensuring alignment with company cost reduction objectives by purchasing $350-$500K monthly inventories, building customer quotes within QC, and interacting positively/proactively with customers. Built strong vendor relations by establishing credit terms via discussion/vetting and credit references, conducting price/part-exchange negotiations, and resolving QA issues. Increased access to essential data by creating, enhancing, and utilizing Sales Logix Source DataBase.

Acquired Telecom accounts by managing, coordinating, integrating, and developing sales proposals.Effectively coordinated company quotes, purchase agreements, and product information by analyzing customers and developing strategies to successfully respond to Requests for Quotes, Requests for Proposals, and Requests for Information.Contributed to the development of holistic company sales strategies by creating company data presentations for sales and marketing teams. Reduced costs and increased ROI by liaising between the sales team and various internal/external organizations to secure procurement of products and services at best value.

Tulsa, Oklahoma, United States

Improved relationships with customers and increased organization profit by purchasing requested customer volumes through phone and Electronic Bulletin Board. Coordinated the entire purchasing process, including customer database, purchase order entry, scheduling, contracts, invoicing, and data implementation. Ensured commitment to cost reduction by liaising between the accounting department and customers, negotiating discounts, reconciling accounts, and ensuring payment of invoices.