Lynese Thomas Email & Phone Number

• Assist with process improvement, operational planning, competitive analysis/best practice and organizational performance monitoring and improvement within and among all business unit areas of Health Alliance Plan. •Support Organizational Performance and Business Process Improvement activities to ensure that HAP and all of its subsystems (departments, processes, policies, teams, employees, etc.) are optimally working together to achieve desired results. •Assist with the development of measurement systems and track progress toward corporate performance goals. •Conduct research and analysis to assist with the identification of benchmarks. •Provide support for operational planning and deployment initiatives, and assist with the development of progress evaluation and remediation plans. •Develop effective working relationships with internal and external customers to drive timely solutions to organizational improvement needs. •Support project management resources to ensure changes to processes and responsibilities are set up to succeed and aligned with corporate goals. •Assist and/or lead the reengineering of existing business processes to improve internal efficiency and business relationships. Work with IT and project teams to identify and support operational and technology projects. Use the results of organizational analyses to make process design and development recommendations. •Participate and lead the gathering and documenting of functional, non-functional and user requirements to support projects and initiatives. Work with businessand IT to ensure requirements support design, build and testing activities. •Provide on the job training to the business as needed as it relates to driving process improvements, and provide process improvement subject matter expertise. Deploy Business Process Improvement standards and metrics company wide. •Support the tracking of business processes to monitor annual reviews and updates.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts (B.A.), English