Responsible for obtaining profitable results through the sales team by developing the team through motivation, skills and product knowledge development. Manage the sales administration function, operstional performance reporting, streamlining processes and systems, and creating enviroment where customer service can flourish. Responsible for managing the sales team, develping a business plan covering sales, retention, cross selling initiatives, revenue and expense controls, meeting agreed targets, and profitable revenue growth. Ensure that all sales repesentative activities are in accordance with the companies mandate and expectations. Responsible for the planning and control of the sales team to accomplish specific objectives. plan, implement and manage an appraisal system that describes the responsibilieties and performance standards for each member of the sales team, set individual sales targets and administer the commision plan. Provide high standards of ongoing training for sales representatives so that they possess sufficient sales skills and technical knowledge to present information on the company's products in an accurate and balanced manner. Sales Manager need to ensure that all contracts submittes by any sales team member are complete and signed correctly. In addition, the sales manager must ensure that all contracts and proposals are properly appraised and make commercial sense. Recruit and select new employees.

Ensure there is a relationship forged with every level that play a role in the decision making at the customer siteIdentify any possible threats, competitors and consultant influences that may cause the customer to cancelTo consistently meet set net of churn growth targetsConstantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service levelsinteraction and involvement to maintain customer service levelsUtilise and incorporate competencies of the services of the “Product Specialist” & “Product Managers” to ensure that the companies required budgets are met.Foster an atmosphere of self-study with regards to trends in the telecommunications market so as to ensure that the company is viewed as a leader in the Telecommunications industry.

Customer Service Agent responsible for telesales, Administration , frontline reservations, travel agent, medical and group reservations. Actes as Branch Manager from 1998 to 1999.