Lynette Campbell Email & Phone Number

Spring, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

Katy, Texas, United States

Houston, Texas Area

Within my most recent position as a Store Manager for Sears, I oversaw the daily operations of a high-volume, fast-paced retail location generating over $16M in annual sales. In addition to managing a diverse staff, training, payroll, and hands-on coaching, I provided personalized customer service to over 80 customers a day. I met with department leads and organized the cohesion of multiple cross-functional teams increasing the accuracy of inventory management from start to finish. Set up ongoing training on retail fundamentals including visual merchandising, sale techniques, and operational policies.Some of my top accomplishments while leading this store include:• Having the store ranked store at #1 within the region due to exceptional payroll management, online order fulfillment rates, item upsells, credit card enrollment rates, and overall in-store sales.• Accelerating change in how we connect with customers, improving client retention on a consistent basis, starting with a 76% turnover rate in 2018 and ending with an 88% trend rate in 2020.

Texarkana, Texas Area

As Store Manager, I provide clear communication and execution for the company's broader goals through effective leadership of store team to deliver profitable store contribution, develop leadership capabilities and lead effective change initiatives and transitions. I have also successfully worked with project managers to remodel and open new stores, as well as liquidation consultants to close retail stores.I monitor overall productivity, profitability, payroll, customer satisfaction and cost-effective store operations for big box retail store with $10.1 million dollars in annual sales.In addition, my role as Store Manager is to operate the store within assigned budget and set sales standards and implement quota challenges to boost sales and team morale with all employees.I also manage and train 65+ store employees and department managers in sales and customer service, store procedures, inventory-taking, POS and Telecheck software; encourage achieved, significant improvements in their productivity through key performance indicators and statistics, review operational reports to ensure adherence to company policies and procedures, determine staff promotions and demotions and terminated employees when necessary and manage challenging situations with customers by providing them with information and knowledge, while staying within company guidelines.

Natchez, Ms

As Store Manager, I worked with district manager to formulate and build the store brand through visuals and operations for new store under construction.I recruited, trained and developed Sales Associates and Department Managers to perform in the top 10%.Once the new store opened, as Store Manager, I ensured compliance of cash register and computer reporting procedures, addressed and corrected sales staff communication issues in a tactful and effective manner and trained staff to deliver outstanding customer service.Additionally, as Store Manager, I analyzed marketing information and translated it into strategic plans.

Greater New Orleans Area

As Assistant Store Manager, I was responsible to the Store Manager for maintaining the operational soundness of a big box retail store with annual sales in excess of $14 million dollars in annual sales.I was also directly accountable for providing support to seven Department Managers and their team of associates.In addition, as Assistant Store Manager, I maintained efforts of being a strong, influential team leader by ensuring excellent customer service was being provided to 50+ daily, worked with cross-functional departments to coordinated and ensure accurate inventory management through the use of ordering and receiving and items to sales floor; directed employees on merchandising and productivity goals, monitored reports in order to maintain and exceed company KOI and KPI's along with maintaining audit compliancy and coordinated and participated in the process of recruiting and hiring associates.

Slidell, Louisiana

As Assistant Store Manager, I worked with the Store Manager to oversee all team member activities including hiring, orientation, development, coaching and motivating to achieve sales, profit and customer experience goals for a retail store with $8 million dollars in annual sales.In addition, I created employee work schedules and led performance reviews and established performance goals for employees.I fostered an environment which encouraged continual process improvement and line staff growth. I also executed company directions, to maximize revenue and conducted in-store audits.

Gretna, Louisiana

As Assistant Store Manager, I worked in an operations role to assist the Store Manager. I helped oversee and coordinate the talent management process including recruitment, interviewing and hiring. In addition, I train all staff on retail standard operating procedures and company policies, completed accounting and paperwork associated with cash receipts and price adjustments and conducted physical inventories, addressed and corrected sales staff communication issues in a tactful and effective manner and contributed to merchandising ideas at team sales meetings.

Gretna, Louisiana

As Assistant Store Manager, I modeled excellent customer service through leading, training, managing and effective communication with team members.I trained staff in all aspects of HR requirements, Safety and Loss Prevention and Customer Service. In addition, I addressed and corrected sales staff communication issues in a tactful and effective manner, as well as controlled shrink loss through excellent customer service, proper record keeping and operational standards and worked directly with vendors to confirm and verify shipments.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration, Management And Operations

Education record