Lynette Carter Email & Phone Number

United States

Seattle, Washington

• Provide Telecommunications Analyst support to the City of Seattle on their “VoIPing the City” and voice network infrastructure re-management initiatives. Work closely with telephone analysts, telephone coordinators.
• Developed a 55-page, interactive, City of Seattle voice network diagram, which provides details of each city building, as well as the voice services with which they are associated. The City has shared this document.
• Produced CS1000-E process documentation and provided analyst training regarding process.
• Created new DoIT end-user training documentation for VoIP and TDM sets which analysts can customize for each of their departments.

Bellevue, Washington

• Hired, managed and developed staff; conducted quarterly and annual employee performance reviews; provided project management for complex data, voice, and construction projects requiring excellent communication and.
• Managed all IT and construction projects for company’s 28 retail offices, three call centers and Corporate Headquarters. Projects included new construction, moves, remodeling, and upgrades to facilities and technology..
• Developed and documented business continuation plans for the telecommunications network and established a company-wide program to communicate with employees during business disruptions.
• Produced analytical, technical and financial reports and made presentations to senior management.

Bellevue, Washington

• Researched, recommended, designed, programmed, and implemented telecommunication solutions; evaluated new technologies and made recommendations to senior management; performed administration of telecommunication.
• Within a six-month period, reduced annual telecommunications' operating costs by nearly ten percent via thorough analysis of the existing voice and data network. Consolidated, disconnected, and/or replaced network.
• Successfully controlled costs through effective utilization of available resources and creating efficiencies.
• Documented voice and data inventory at each location including equipment, network services, call flows, and scripts.

Everett, Washington

• Managed the customer service departments responsible for all aspects of customer's conversion, including: order entry, installation, training, and billing, as well as daily move-add-change activities and repair; hired.
• Participated in the establishment of methods and procedures for the sale, provisioning, installation, repair, and billing of products and services based on industry best-practices and corporate initiatives.

Seattle, Washington

• Provided sales and implementation support for complex data, voice, and imaging applications for large business and government customers; developed and recommended solutions and strategies to meet identified customer.
• Prepared project installation plans, managed the plans, and ensured the quality and profitability of the installations.
• Coordinated all aspects of project activities including: providing quotes for products and services; procuring material, supplies and services; scheduling delivery of resources and coordinating with personnel.

Seattle, Washington

Conducted station reviews and needs analysis for new customers; designed databases and provided project management support for installations of PBX, network, imaging and voicemail systems; developed and facilitated Octel training course for customers and sales teams; provided training for system administrators and end-users; demonstrated products for sales.

Bachelor Of Science, Business Administration, Marketing, Economics

Associate In Arts, General Studies

Associate In Pre-Professional, Business

Education record

Avaya: System Administration Intervoice Brite: IVR Northern Telecom: X11 Feature Administration, DMS100 Provisioning & System Design NEC.

Education record

Risk-Taking for Professional Development Selling in the 90’s Value of Human Diversity