• Overseeing vaccine and dispensary procedures, in-store COVID-19 safety practices, and ensuring first-class over-the-counter pharmacy operations. • Strategising with Pharmacist to maintain legislative compliance, and supporting Pharmacist’s work flow so as to maximise productivity and cost-efficiencies.• Endorsing, recording and filing prescriptions. Ordering dispensary and over-the counter stock. Database entry, processing POS transactions, maintaining store cleanliness, and conducting start/end-of-day, opening/closing procedures. • Coaching and mentoring 10+ pharmacy staff members.• Performing essential HR and administrative functions including budget control, daily activity/financial reporting, rosters, payroll, inventory, recruitment and onboarding of locums, and resolving staff issues/grievances. • Driving pharmacy staff attainment of KPIs related to sales revenue formulas, scripts per customer, merchandising, wastage, and staff performance reviews.• Health Check Consultant – assessing and recording customers’ cholesterol and glucose levels, BP, BMI and providing treatment recommendations or referrals.• Maintaining TerryWhite Chemmart’s high merchandising standards.• Assuming operations management responsibilities of pharmacy when required. KEY ACHIEVEMENTS• Developed and implemented incentive programs that succeeded in boosting pharmacy staff members’ consistent attainment of KPIs. • Awarded Retail Manager of the Year for 3 successive years (2011 – 2013) as an acknowledgement of being the only Pharmore Pharmacies Retail Manager to achieve and exceed all benchmark KPIs for each yearly quarter.