Process orders, address past due status, review credit lines, and make credit decisions based on the guidelines. Reconcile customer accounts by resolving any problems that are preventing timely payments. Responsible for collection portfolio of approximately 6000 accounts. 60-70 collection calls daily, process credit card payments, reconciling customer problems, follow up on open issues, documenting and update notes, providing world class customer service, handling calls from internal, external, domestic & international customers. PC experience, SAP, AS400 System, Outlook, Excel.

Contracted as Commercial Collector for over a year with Microchip, Experienced with invoices and statements. Interaction with international and domestic customers. Researched and reconciled accounts. Manage email correspondence and incoming calls. Made collection calls and perform account maintenance. Collaborated with Credit Analyst and Treasury regarding order and shipment holds. Once a month meetings to cover action accounts. Assists in resolving inadequately identified cash receipts, and investigates unauthorized deductions. Corresponded with customers regarding conflicts of payment practices versus terms. Baan 4, Lotus Notes, Microsoft XP, Internet Explorer, Excel spreadsheets