* Develop and design radio industry specific questionnaires (using SNAP software) for use in surveying listeners for radio stations is USA, Canada, and internationally* Collaborate with president and senior staff to understand client objectives and create survey instruments that will ask the right questions to gain the desired insights* Execute ongoing weekly research projects designed using company created software, working directly with clients, to understand and identify patterns and desires of radio listeners* Expand internal systems to better monitor ongoing projects, resulting in faster completion and significant cost savings to project budgets* Promoted to Callout Manager effectively salvaging a $500K+ client relationship by delivering error-free work exceeding expectations and thus strengthening the client relationship and value they saw in the company’s research* Proofread detailed research documents, surveys, and PowerPoint presentations to ensure flawless presentation of information, identifying flaws that if left unchecked will result in losses of revenue exceeding thousands of dollars* Resolve difficult project roadblocks by concepting and implementing creative, timely, and cost-sensitive solutions* Serve as resource and leader for coworkers when Executive VP is unavailable

* Accurately designed all radio research surveys, taking into account client needs and expectations in order to provide them with actionable results to grow their ratings* Implemented in person respondent research, facilitating the success of large group data collection in hotel conference room settings* Negotiated with hotels and managed all set up of location for in person respondent research* Performed final quality control of online research programming to ensure it was accurate and matched the research design so surveying could be completed without mistakes

* Supervised seven Department Heads and the entire radio market research production operations in multi-million-dollar company* Engaged directly with clients and sales staff of 13 marketing professionals to implement research and ensured it was executed both accurately and in a timely manner, effectively meeting simultaneous deadlines* Prioritized company-wide decisions on equipment, office purchases, and space allocations* Accomplished special projects as they arose including moving our staff of 50+ to completely new offices* Prior to being promoted to Director of Operations, held two other positions within company (Lead Research Writer and Director of Questionnaire Design)