As a Customer Service Representative I am is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information for a specific client. This position is responsible for managing customer contacts via one or more communication channels such as email and phone. In this role I provide strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and deescalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution In addition I also provide a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset. Other skills demonstrated in this position:* Strong attendance habits * Friendly and professional phone etiquette, expressing gratitude for customer participation * Demonstrate excellent verbal and written communication * Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity * Educate customers on applicable self-service options * Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time * Serve as a resource and effectively interact with all team members in order to resolve customers’ needs * Special projects and other duties as assigned

Deliver Sales Fundamentals (Distribution, Shelving, and Merchandising) goals in assigned territory Coordinate and maintain all merchandising events in assigned territory and follow Company policy in execution of work Develop and execute personal Performance Agreement Perform special projects, communicating customer needs, objectives as assigned by Unit or Sales Manager Maintain full distribution and display of products in assigned accounts Rotate stock, clean and stock display and price merchandise as appropriate Perform such duties as checking date codes, ensuring adherence to approved plan-o-gram Report observations to Unit manager regarding outdated products, unbalanced stock, out-of-stock situations, and point of purchase requirements Quality Commitment, Detail Oriented; Customer Service, and Communication Skills.

Greet clients and employees Investigate and resolve customer problems. Obtain information from clients and employees. Operate fax machines, copiers, printers, and other office machines. Provide customer service using telephone. Receive customer orders for services. Receive payments.Schedule and coordinate staffing manger’s schedule. Screen potential employees for placement. Check and verify references. Keep accurate employee/client records. Assist with payroll. Take detailed, accurate messages. Use computers to enter access and retrieve data. Work as a team member.

• Assist with business and managerial research.• Maintain a telephone log.• Process records and forms organized files and charts• Prioritized tasks, organized detailed records• Utilized computers to enter, access, and retrieve sensitive data