Plans, organizes and directs the work of employees engaged in the activities and operations of the Human Resource Division of the Oakland Police Department. I provide input to management of the Police Department regarding strategies and policy matters related to human resource matters. I apply sound supervisory principles and techniques in building and maintaining an effective workforce.

As a Support Services Supervisor I plan, direct, and coordinate administrative and personnel operations for the City of Oakland Public Works Department employees in the areas of : employee relations, employee training, payroll, workplace investigations, benefits, organizational development programs, personnel staffing, selection and/or procurement and contract administration; I also supervise administrative support staff.• Provide consultation to department management staff on organizational and personnel performance issues and problems; on disciplinary procedures, conduct investigations, contract interpretation, grievance issues, personnel rules, and related personnel issues.• Perform a broad spectrum of personnel related duties including departmental classification issues, management of the departmental sick and injury program (including attendance management); monitors commercial drivers including DMV Pull Notice Program and drug/alcohol testing. • Ensure departmental compliance with City policy and procedure.• Serve as a technical resource for management on worker compensation claims and the transitional duty program. • Plan, organize, assign, direct, and supervise the agency's payroll function and assigned staff to ensure compliance with City policies and procedures.• Coordinate training of agency staff regarding payroll procedures, benefits, union contracts, personnel rules, and disciplinary policies and procedures.• Ensure compliance with City's policy and procedure.• Provide guidance and direction to administrative staff regarding conducting recruitments and implementing or creating selection processes; act as liaison to Department of Human Resources Management regarding departmental recruitment, selection processes and examination development.

As the Human Resources Manager for the City of Berkeley I was responsible for the supervision of professional, paraprofessional and clerical staff. The employees worked in multiple programmatic areas such as recruitment and selection, labor relations, payroll, employee relations, classification and compensation, HRIS, and workforce planning.• Prepared written responses and directed necessary actions to resolve matters identified by City departments, the City Manager, employee organizations or individuals.• Planned, organized, supervised, reviewed and evaluated the work of assigned staff; provided opportunities for staff training and development.• Planned, organized, directed and provided policy guidance and review of day-to-day work and special projects or assignments within the designated program areas.

HUMAN RESOURCE MANAGER CONSULTANT- (246 EMPLOYEES)• Provided senior level advice and guidance to hiring managers and senior management team to ensure recruitment efforts are aligned to organizational goals and departmental needs.• Set standards for process improvement in the recruitment areas that are value-driven, legally compliant, and cost effective.• Conducted, oversee, and trained staff to perform full-cycle recruitments, including the review of selection plans, prepare/approve job announcements and interview questions, determine applicant sourcing methods, review applications, facilitate interview processes, review interview result summaries, oversee selection of eligible candidates for employment, and perform job offers and salary negotiation.• Performed workforce analytics and to identify and promote talent acquisition and retention best practices.• Ensure compliance with applicable employment laws, rules, regulations and standards.• Facilitate meetings with Subject Matter Experts (SMEs), create surveys and data gathering tools, and conduct job analyses for developing employment selection tools;

As the Human Resources Manager I was responsible for overseeing, administering, supervising, and participating in day-to-day human resources activities supporting District management and staff in the areas of recruitment and selection, classification, salary and benefits administration, labor relations, employee development, risk management, leave management, reasonable accommodation and the interactive process under ADA, worker’s compensation, personnel records management, and personnel policies and procedures administration.

Evaluate and recommend effective recruitment strategies to attract high caliber talent.Builds lasting partnerships with internal and external customers to ensure successful job matches.Aggressive social networker who utilizes internet sites and resources, cold calls and attends community/college/professional events, conferences, job fairs and seminars to scope out and corral top candidates.Partnered with Hiring Managers to design and implement recruitment strategies to attract qualified candidates from targeted groups. Created and implemented an interactive post interview debriefing process for internal BART applicants. Established and maintained productive and collaborative relationships with a variety of District stakeholders. Interpreted and explained human resources policies, procedures, rules and regulations to District staff. Continuously maintained confidentiality and remained sensitive to the issues and concerns of others.Project Management skills: Monitoring the quality of project deliverables, timely resolution of issues identified, coordinating decisions and actions with executive management, obtaining approval of specifics related to the approach and work plans, Ensuring completion of project milestones. Communicating between work teams and stakeholders, identifying and quantifying change management issues and impacts Continue to stay abreast of new trends, legislation and innovations in the field of human resources. Provide assistance in the interpretation of Human Resources program policies, procedures and makes recommendations as appropriate. Assisted with the resolution and implementation of grievances through formal and informal procedures.Made presentations to diverse audiences in large and small group settings. Prepare and present clear, concise and accurate reports. Adjusted priorities while working effectively to meet deadlines.Assigned, supervised, trained, reviewed and evaluated the work of assigned human resource staff.

Managed a team of HR professionals in serving over 500 full time employees and over 100 part time employees in a variety of work locations. Assigned, supervised, trained, reviewed and evaluated the work of assigned staff. Developed strong partnerships with organizational leaders and union representative. Developed proactive workforce planning, succession models, strategic recruitment & selection methods. Administered and coordinated employee medical, dental and vision plans; conferred with Public Employees Retirement System for new employee enrollments and impending retirements; fielded questions for retirees as it related to their benefits; various contracts including benefits consulting services and group benefit provider contracts; interpreted plan policy and procedural requirements; responded to employee questions or complaints; attempted to mediate benefit issues between employee and providers. Conducted labor relations activities, conflict resolution, including employee discipline, employer/employee negotiations, and the administration of collective bargaining agreements. Worked with managers regarding performance reviews and interpreting the labor contract. Conducted preparatory research on contract and bargaining matters for labor negotiations, including surveying prevailing wages, benefits and working conditions, and analyzing labor proposals. Was a member of all City of Antioch negotiating teams. Managed DMV pull program for Public Works employees. Designated Drug and Alcohol Coordinator for all employees. Conducted random drug testing and took appropriate action when tests were positive. Interim HR Director with City Manager for six months. Made presentations to diverse audiences in large and small group settings.

Supervised a team of 25 Loan Processors to ensure that loan packages are processed accurately and adherence to lender guidelines. Assigned, supervised, trained, reviewed and evaluated the work of assigned staff. Oversaw process to make coaching and/or feedback available to team and mentored leadership team. Managed the formulation of work flow improvements for meeting production standards, as well as creating and maintaining an environment that produced optimum performance levels. Analyzed complex and difficult personnel related problems and made appropriate recommendations. Prepared and presented clear, concise and accurate reports. Developed, interpreted, and applied regulations, policies, and guidelines.

I Developed and Managed Process and Procedures for 300+ front line Customer Service Agents. Enhanced the user experience of the millions of ATT customers that interacted daily with the Call Centers In SF and San Jose.Interviewed and screened applicants for open positions in call centers. Indirectly managed over 300 call center representatives. Served as single point of contact for the San Francisco and San Jose Collection Centers. Evaluated and implemented quality assurance and process improvements. Trained collection representatives to appear in court. Responded to and resolved more complex or sensitive customer service issues. Directed staff on how to resolve non-routine customer service issues. Established work assignments, set performance standards, and monitored work progress and the work product. . Supervised and provided performance feedback, guidance, training, and support to staff. Collect, analyze and interpret a wide variety of information and data. Assisted with the resolution and implementation of grievances through formal and informal procedures. Developed, interpreted, and apply regulations, policies, and guidelines. . Exercised sound judgment in stressful and difficult situations. Established and maintained effective work relationships with those contacted in the performance of required duties.