Lynette Null Email & Phone Number

Rocklin, California, United States

Managed assigned caseloads of routine to complex claims to evaluate compensability and liability.Demonstrated strong interpersonal skills used for interactions with customers, claimants, providers and attorneys.Utilized internal claims management apps for caseload management and Microsoft Outlook and Teams for communication.Conducted recorded statements from claimants.Leveraged criminal justice training to identify and report fraudulent claims

Orangevale, California, United States

Conducted client interviews to gather information, presenting comprehensive insurance plans.Balanced insurance company policies & procedures with regulatory changes to ensure clients received proper coverage, while maintaining agency compliance.Applied organization and time management skills to accomplish workloads without sacrificing quality.Coached and mentored less experienced agents in sales techniques and insurance practices.Managed standard insurance office operations, including payment collection, customer greeting, information safeguarding, and equipment operation.

Rancho Cordova, California, United States

Consulted with clients to deliver insurance risk management strategies, explaining advantages and disadvantages of proposed coverage’s to best fit their risk profiles.Marketed to new clients and identified cross-selling opportunities for existing customers, increasing profitability and retention.Efficiently managed customer relations in a fast-paced environment, handling high call volume with tact and professionalism.Coached and mentored less experienced agents in sales techniques and insurance practices.Conducted standard insurance office operations, including payment collection, customer greeting, information safeguarding, and equipment operation.

Rocklin, California, United States

Collected information from clients to determine insurance requirements and products to fill those needs. Communicated the features and advantages of each insurance program, using persuasive sales methods to suggest additional products and services.Established relationships with clients, community and insurance underwriters through prompt and courteous service.Routinely exceeded customer growth and policy premium targets set by management.Provided guidance and support to junior agents, offering coaching and mentorship in sales strategies and insurance protocols.