Lynette Ooh Email & Phone Number

Petaling, Selangor, Malaysia

Cyberjaya, Selangor, Malaysia

- I proactively engage Malaysia distributors and partners by being the person to go for all operation issues- Provided trainings to partners and resolve their operation issues- Proposed process improvements on partner experience for partner to do business with Dell.- Supported Partners Account Managers (PAMs) and Sales Managers in their operation issues, provide solutions and implement improvements.

Cyberjaya, Selangor, Malaysia

• I was responsible to define project value proposition, scope, work plan, resource needs, and budget for business and technology implementation projects• conducted workshops and interviews with business users to understand and document the current state of business process on Customer Relationship Management• Deduced and provided recommendations to build future state business process• Identified specific requirements and specifications for new systems to improve business processes… Show more • I was responsible to define project value proposition, scope, work plan, resource needs, and budget for business and technology implementation projects• conducted workshops and interviews with business users to understand and document the current state of business process on Customer Relationship Management• Deduced and provided recommendations to build future state business process• Identified specific requirements and specifications for new systems to improve business processes or meet tactical needs• Developed Business Requirement Document and get approvals from stakeholders • Collaborated and coordinate across all business segments and IT• Drove the deployment and execution of project plans by working with project team to define, coordinate, and estimate duration of activities and determine schedules to meet project objectives• Ensured front-line sales, sales leaders, and solution specialists have the most efficient and customer focused processes, equipment, resources, data, and tools necessary to achieve solutions sales, high revenue and margin. Show less

Cyberjaya, Selangor, Malaysia

• I was responsible in support deployment on Quote toCash (Q2C) program for APJ including China, Australia and New Zealand, Korea, India and Japan launch. Supported the Operational Stability Readiness (OSR) phase of each region launch. • I was responsible in supporting 21,279 users globally using the Front Office Sales Order Management application (called Gii).• I was responsible in gap analysis and requirement gathering for Services integration work with Gii for Japan.• I… Show more • I was responsible in support deployment on Quote toCash (Q2C) program for APJ including China, Australia and New Zealand, Korea, India and Japan launch. Supported the Operational Stability Readiness (OSR) phase of each region launch. • I was responsible in supporting 21,279 users globally using the Front Office Sales Order Management application (called Gii).• I was responsible in gap analysis and requirement gathering for Services integration work with Gii for Japan.• I was responsible for ChangePoint integration with Gii.• I was responsible in Dell Financing Integration (Creation Finance and Santander) in Europe• I was responsible in various change request works that involve integration with Gii via webservice, e.g. Global Lease Broker, Dellstar and Customer Master Integration, Sabric Tax integration. Show less