Attorney Represented Bodily Injury Adjuster (ARBI) - RemoteJuly 2022 - Present Little Rock, AR• Settle attorney represented injury claims • Obtain and review necessary medical documentation to determine the appropriate value of an injury claim• Negotiate with attorneys and law firms to resolve claimsUnrepresented Bodily Injury Adjuster (URBI) - HybridFeb 2021 - July 2023 • 1 yr 5 moLittle Rock, AR• Settle unrepresented injury claims • Make coverage decisions that determine the extent of Progressive’s liability • Gather details through interviews and investigations regarding those injured in an accident• Calculate benefit payments and approve payment of claims within a defined monetary limit Claims Adjuster - RemoteAug 2021 - Feb 2022 • 6 moLittle Rock, AR • Determine coverage• Determine liability • Interview customers, claimants, witnesses, and any other individuals applicable to the claim • Partner with appraiser/estimators to manage vehicle repairs • Negotiate with customer and other insurance carriers to resolve claims

• Worked with the Marketing Program Director for all administrative support programs to manage various firm functions, coordinated social media posts, executed community outreach programs and activities, and served as a liaison to other offices and businesses• Acted as a highly visible liaison for networking with other institutions, businesses, national organizations, and community partners engaged by faculty including, but not limited to, clinic and hospital visits, Stephen Holt annual golf tournament, Hot Springs bike rally, and various charitable donation programs• Back up to the Executive administrative leadership, assisted with special projects such as coordinating monthly charity giveaways with local television stations KARK, FOX16, and KATV and other duties as assigned• Provided and coordinated administrative assistance to firm members for calendar management, scheduling meetings and conference calls, assisted with faculty development including but not limited to, annual company Christmas party, marketing products and firm services, and consumer behavior with peers and other executive level staff

• Performed clerical, administrative, and other duties as assigned, such as managing routing of mail, ordering office supplies, approving firm-related expenditures, processing check requests, and completing deposits• Coordinated daily firm support for travel reimbursements, promotion and expense submissions, and annual attorney certifications, licensing, and credentials• Maintained a high level of confidentiality and handle sensitive firm-related information while demonstrating a strong, positive image of the firm inside and outside of the office• Maintained up-to-date database of current licenses, certifications, subscriptions, and memberships for attorneys • Managed monthly and annual expense reports for the CFO for end of month and end of year reconciliations• Assisted with special projects within the division as needed with the CFO, Controller, and Property Manager

• Handled a case load of over 400 clients with applications, appeals, and hearings professionally and diligently. • Used and prepared application, appeals, and hearing documents in accordance with Social Security regulations and policies• Coordinated customer updates as requested through phones, email, and text message correspondence according to supervisory instructions• Served as the resident subject matter expert for all mandated administrative support programs by creating a department training manual and being promoted to department trainer• Ensured Social Security program compliance of state regulations, federal laws, and company policies including complying with all Health Insurance Portability and Accountability Act (HIPAA) standards

• Negotiated pricing of products with external agencies and vendors to create products used for the online incentive platform provided to clients• Collaborated with Developers and Graphic Design to complete online product profiles • Provided customer contact by email, fulfilled online orders, managed customer gift card inventory program• Attended out-of-state networking events to expand merchandise line• Maintained a current list of outside representatives and vendors to create a working relationship

• Manager in Training program led to promotion to Visual Assistant Manager within 3 months • Promoted to Store Manager within 1 year of hire • Recruited and managed 2 Full-Time Assistant Managers and 1 Full-Time Stock • Managed120+ Part-Time Employees • Oversaw training and implementation of store procedures that included loss prevention, proper POS systems, visual standards, customer service, replenishment.