As General Manager, I bring experience in driving operational excellence and fostering organizational growth. I specialize in implementing transformative processes and procedures, as evidenced by my successful transition from insurance claims to retail remodels, where I streamlined operations to enhance efficiency and profitability. A key aspect of my role involves cultivating a high-performing team through regular one-on-one sessions and personalized development plans. Additionally, I ensure stable P&Ls and oversee budgets to sustain organizational stability and drive business development initiatives to identify new opportunities and expand our market reach.Process Improvement and AnalysisLeadership DevelopmentFinancial ManagementStrategic Planning and Business DevelopmentMarketing Strategy DevelopmentAdaptability and Change ManagementHuman Resource Management and Training

-Estimated remodel jobs using Xactimate and advocated for our customers to get estimates approved by insurance when needed.-Ran company payroll on a biweekly basis.-Implemented several benefits to improve employee retention-Led office staff of up to three people-Led AR and AP for company

-Answered phones and called customers and insurance adjusters to get insurance estimates approved-Assisted customers with material selections-Created several new processes and procedures for customer service and team meetings-Compiled and wrote companies first employee handbook, continued to make revisions every year worked at the company

• Built new website and database using Your Membership template• Produced teaching materials for association classes• Created scholarship advertisements

• Performed a SWOT and Competitive Analysis for Company, Presented to C.O.O. and H.R. Director• Led Screening & Scheduling Process for Financial Controller Hiring • Led Screening & Scheduling Process for Dispatch/CSR Hiring (2 Successful Job Offers)• Researched & Provided Recommendations for Changes/Updates to Team Member Handbook• Job Shadowed Employees in Human Resources, Accounts Receivable and Payable, Customer Service, Marketing, and Office Management• Learned or Refined Skills in Excel, Word, PowerPoint, Quickbooks, and Service Titan