Lynette Pillay Email & Phone Number

15 Troye Street, Marshalltown

• Set clear team goals and objectives• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create a healthy and motivating work environment and atmosphere• Develop a well-designed and motivating evaluation program• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide… Show more • Set clear team goals and objectives• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create a healthy and motivating work environment and atmosphere• Develop a well-designed and motivating evaluation program• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues or conflicts• Plan and organize team-building activities• In-depth knowledge of performance metrics• Good PC skills, especially MS Excel• Experience with organizing training programs• Sense of ownership and pride in your performance and its impact on the company’s success• Critical thinker and problem-solving skills• Team player• Good time-management skills• Great interpersonal and communication skillsSkills acquired:• Coach -as a leader you have a responsibility and need to develop others to succeed in their roles and prepare for future roles• Willingness to Listen• Perseverance• Honesty• Selflessness• Decisiveness• Trust• Integrity Show less

Johannesburg Metropolitan Area

• Set clear team goals and objectives• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create a healthy and motivating work environment and atmosphere• Develop a well-designed and motivating evaluation program• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide… Show more • Set clear team goals and objectives• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create a healthy and motivating work environment and atmosphere• Develop a well-designed and motivating evaluation program• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues or conflicts• Plan and organize team-building activities• In-depth knowledge of performance metrics• Good PC skills, especially MS Excel• Experience with organizing training programs• Sense of ownership and pride in your performance and its impact on the company’s success• Critical thinker and problem-solving skills• Team player• Good time-management skills• Great interpersonal and communication skillsSkills acquired:• Coach -as a leader you have a responsibility and need to develop others to succeed in their roles and prepare for future roles• Willingness to Listen• Perseverance• Honesty• Selflessness• Decisiveness• Trust• Integrity Show less

Johannesburg Metropolitan Area

• Set clear team goals and objectives• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create a healthy and motivating work environment and atmosphere• Develop a well-designed and motivating evaluation program• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide… Show more • Set clear team goals and objectives• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create a healthy and motivating work environment and atmosphere• Develop a well-designed and motivating evaluation program• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues or conflicts• Plan and organize team-building activities• In-depth knowledge of performance metrics• Good PC skills, especially MS Excel• Experience with organizing training programs• Sense of ownership and pride in your performance and its impact on the company’s success• Critical thinker and problem-solving skills• Team player• Good time-management skills• Great interpersonal and communication skillsSkills acquired:• Coach -as a leader you have a responsibility and need to develop others to succeed in their roles and prepare for future roles• Willingness to Listen• Perseverance• Honesty• Selflessness• Decisiveness• Trust• Integrity Show less

Kempton Park, Gauteng, South Africa

Handling complaints• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.Skills acquired in this… Show more Handling complaints• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.Skills acquired in this role:• Leadership.• Organizational and planning.• Communication.• Statistical analysis.• Problem-solving.• Industry-specific technical knowledge Show less

Kempton Park, Gauteng, South Africa

Quality Assurance on Home Loan Call Centre providing a support function to QA consultants by assisting to:Purpose for QA function was to:• Track hard (tangible) and soft (intangible) gains by investigating into the “why” – the purpose of the call centre• Evaluate performance - QA was used to identify the structure of a good customer experience such as the tone of voice, rapport, active listening, effective questions, empathy etc. • Drive internal process improvements - crafting… Show more Quality Assurance on Home Loan Call Centre providing a support function to QA consultants by assisting to:Purpose for QA function was to:• Track hard (tangible) and soft (intangible) gains by investigating into the “why” – the purpose of the call centre• Evaluate performance - QA was used to identify the structure of a good customer experience such as the tone of voice, rapport, active listening, effective questions, empathy etc. • Drive internal process improvements - crafting guidelines for effective interactions – by doing this when bringing on a consultant they know what is expected in order to deliver excellent Home Loan customer success.• Knowing the right processes, having the right knowledge and by monitoring the consultant and every channel from emails and calls, social media responses, customer’s call reference numbers I gained a complete picture of the call center’s outcomes enabling and maintaining the quality standards our Home Loan customer wants, while adhering to compliance. Show less

Johannesburg Metropolitan Area

Outbound Call Centre Consultant:• Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed• Build lasting relationships with clients and other call center team… Show more Outbound Call Centre Consultant:• Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed• Build lasting relationships with clients and other call center team members based on trust and reliability• Utilize software, databases, scripts, and tools appropriately• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service• Make recommendations for products or services that may better suit client needs• Take part in training and other learning opportunities to expand knowledge of the company and position• Adhere to all company policies and proceduresSkills acquired in this role:• Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice• Understanding of company products, services, and policies• Proficiency with computers, medium to strong typing skills• Ability to ask prying questions and diffuse tense situations• Strong time management and decision-making skills• Adaptability and accountabilitySkills acquired in this role:• Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice• Understanding of company products, services, and policies• Proficiency with computers, medium to strong typing skills• Ability to ask prying questions and diffuse tense situations• Strong time management and decision-making skills• Adaptability and accountability Show less

Kempton Park

Duties and Responsibilities• Answer incoming calls and respond to customer’s emails via ODP• Resolve customer calls inquiries or procedures at first point of contact (FCR) or route to outbound if resolution is unsuccessful within 4 minutes• Place customer inquiries, queries and complaints in the workflow and assign to outbound• Identify and escalate issues to supervisors• Provide product and service information to Absa internal or potential Home Loan customers • Route… Show more Duties and Responsibilities• Answer incoming calls and respond to customer’s emails via ODP• Resolve customer calls inquiries or procedures at first point of contact (FCR) or route to outbound if resolution is unsuccessful within 4 minutes• Place customer inquiries, queries and complaints in the workflow and assign to outbound• Identify and escalate issues to supervisors• Provide product and service information to Absa internal or potential Home Loan customers • Route calls to appropriate Absa internal departments for resolution• Provide a support function on procedures to Absa internal staff on the Home Loan product• Document all call information according to standard operating procedures• Follow up customer calls where necessary• Other duties as assignedSkills acquired in role:• Knowledge of customer service practices and principles• Excellent data entry and typing skills• Superior listening, verbal, and written communication skills• Ability to handle stressful situations appropriately• Technical proficiency and deep knowledge of Absa Home Loans Product and Services• Attention to Detail and Organization• Clear and Effective Communication• Adaptability• Empathy• Patience• Positive Attitude• Problem solving and flexibility Show less

Kempton Park

To capture information from hard copies to electronic system, ensure that the information that is captured is accurate and in good standard.• Enter information from documents to be stored and transmitted. • Consistently check work for accuracy and completeness • Complete forms and edits current information • Reads the information and keys the data into the necessary fields. • Compare the entered information with the source to identify errors and correct.• Responsible for… Show more To capture information from hard copies to electronic system, ensure that the information that is captured is accurate and in good standard.• Enter information from documents to be stored and transmitted. • Consistently check work for accuracy and completeness • Complete forms and edits current information • Reads the information and keys the data into the necessary fields. • Compare the entered information with the source to identify errors and correct.• Responsible for storing and filing completed information and maintaining records of work tasks and completed documents. • Performs many different administrative tasks such as word processing, filling out paperwork, and maintaining records and files • Telephone queries• Operates a variety of machines and equipment such as computers with a variety of systems, keyboards, scanners, printers, and copy machines. • Knowledge of specific computer software and programs for data entry tasks. • Keys information directly into the computer, and can also be required to scan documents and fill in any missing information. • Responsible for loading compliance machines with the required materials including paper, disks, tape, cards, etc. Show less

Alrode

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders and senior staff members.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Track, control and influence activities with… Show more Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders and senior staff members.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Track, control and influence activities with the specific aim to increase and improve operational efficiencies.Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities. Show less

Kibler Park, Johannesburg

Review learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachersSupervise students in class, during lunch hour, playtime or recess, and at special events, like field tripsAid in teaching appropriate behavior and social skills to studentsAssist in enforcing school and classroom rulesAssist with record keeping, such as attendance records, student progress notes and gradesHelp teachers prepare for lessons by… Show more Review learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachersSupervise students in class, during lunch hour, playtime or recess, and at special events, like field tripsAid in teaching appropriate behavior and social skills to studentsAssist in enforcing school and classroom rulesAssist with record keeping, such as attendance records, student progress notes and gradesHelp teachers prepare for lessons by assembling materials and equipmentProvide personal aid and care as necessary to students, such as help with hygiene, eating or toileting, for example Show less

Bachelor'S Degree, Industrial And Organizational Psychology

Certificate In Child Care