- Providing ongoing guidance, advice and support to all Group businesses on fraud risk implications. - Evaluating fraud risk threats and weaknesses across the Group. Ensuring all fraud risks and controls are adequately identified, assessed and managed. - Support the development of appropriate reporting mechanisms; including consistent KRIs and MI in order to identify themes and enable assurance reporting, escalation and recommendations.- Manage the production of high quality written outputs, including reports, presentations and papers for both internal and external audiences.

- Accountable for operational and committee reporting in Group Internal Audit. Compiled and produced comprehensive status update reports for Executive Level and the Regulator.- Managed and facilitated the annual planning process for GIA along with tracking completion of the assurance plan. - Monitored and tracked all open audit issues. Worked closely with issue coordinators to ensure updates recorded on audit software are appropriate and informative for upcoming committee reports.- Completed Business Process Maps for GIA, identified the need for additional controls and applied improvements to existing controls when working on a group wide issue.

- Optimised centre productivity by leading the daily management huddles & team huddles to ensure consistent and exceptional customer service delivery. - Successfully ensured effective and efficient collaboration and service was delivered in the Dublin, Glasgow and India offices. - Managed numerous customer contact channels daily: web chat, emails, post and phone calls. - Identified and implemented process efficiencies and cost saving initiatives.- Responsible for the advertisement and recruitment of roles within the department. Interviewing and providing feedback for contract and permanent positions- Designed and deliveried staff training and engagement activities through team building exercises and recognition programmes.- Represented the department in front of key stakeholders when presenting performance and service delivery statistics and communicating our key successes and future plans for the centre. - Led and promoted fund raising activities for the Irish Heart Foundation and Crumlin Children’s Hospital.

Worked within 4 key roles of Retail Branch Banking as part of the Ulster Bank Graduate Programme. - Moved and up-skilled in roles every six months throughout the programme. Successfully worked as a Customer Service Officer, Team Leader, Mortgage Advisor and Shadow Branch Manager.- Independently created customer focused charity events and customer service days to increase customer satisfaction scores and build team atmosphere. - Designed and Published mortgage advertisements throughout the area of Westmeath through local newspapers, local enterprise visits and customer evening events to promote the Ulster Bank Mortgage Product.- Offered and delivered tailored service to customers who were working during our standard business hours and facilitated drop in clinics for employees within their own working environment. - Interminably thriving to deliver the Ulster Bank ethos of providing "Help for What Matters" to our growing customer base.

Worked in a fast paced, sales driven team providing car, home and commercial insurance to clients across Ireland with the main aim to close the sale and to look after the customer from the moment they joined the company in order to maintain and build on FBD's loyal customer base.