Lynette Rivera Email & Phone Number

Brooklyn, New York, Us

• Worked as Lead Executive, overseeing 7 Divisions, 7 Directors, and an organizational staff of 150+.• Developed and controlled operational budgets to promote profitability and ensured the company had all the resources to meet the objectives within agreed financial parameters. • Formulated/implemented departmental and organizational policies and procedures to maximize operational output.• Supervised staff members, delegated tasks, scheduled staffing, and monitored performance for productivity.• Ensured headcount levels met the operational demands by monitoring staffing initiatives, identifying, recruiting, and interviewing top talent, terminating under-performers, and coordinating staffing to drive workflow.• Proven history of creating structures that ensured compliance levels were in the 90 percentile for all Provide strategic leadership and direction to all aspects of home health care operations.Staff Management: Recruit, train, and manage a team of clinical and administrative staff, ensuring they are well-equipped to deliver quality care.Ensure compliance with all federal, state, and local regulations and maintain all necessary licenses and certifications.Implement and maintain quality assurance programs to guarantee high-quality care delivery.Client Satisfaction: Foster a culture of client-centered care and manage client satisfaction initiatives.Financial Management: Oversee budgeting, financial planning, and resource allocation to optimize operational efficiency.Collaborate with senior management to develop and execute long-term strategies to meet organizational goals.Technology Integration: Implement and optimize technology solutions to enhance operational processes and efficiency.Establish key performance indicators (KPIs) and regularly monitor and report on the performance of operations.Identify areas for process improvement and lead initiatives to enhance operational effectiveness.

Port Washington, Ny, Us

Client Relations, Assist Clients with conversions from Old software Dataline to Santrax, HC plus and ProHealth Fiscal systems.Provide training and client suppport.

Unemployment claims and appeals, Workers Comp claims, Disability claims. Hipaa Compliance Officer, HPN Coordinator. Wrote up Job descriptions and policies. Maintained compliance per DOH and Joint Comm. standards. Employee Benefits (medical, dental, 401K, life insurance) Payroll, direct deposits, interviews, written warning and counsels/ terminations. Orientations and performance evaluations as well as random compliance audits throughtout agency. Responsible for the maintence of seven offices. As well as periodically handled, billing, payroll, collections, cash receipts, approved invoices. .

2005Brief Description: Provided training to all new hires. Maintained compliance with DOH and JCAHO regulations. Prepared all related documents for Performance Improvement meetings.

Filed/appealed unemployment claims and assisted in appeals,Workers' Compensation claimsreviewed incidents/accidents and determined if eligible for filing. Wrote and oversaw standards, policies, and procedures for Performance Evaluation and new DOH/JCAHO regulations as well as updating all manuals, job descriptions and personnel records/forms. Maintained compliance and supervised branch compliance personnel to ensure proper procedures were being followed.Ran administrative payroll and maintained all deductions (garn., levy's, child support, NYSDOE) handled the administration of benefits, including pensions, medical/dental and life insurance.Processed all disability claims as well as pay out and calculate the premiums. Issued stop payments, processed payroll voids and reissues as well as handling some billing collections and rebills.Direct deposits enrollments/cancellations, Pre-notes, ACH and Positive Pay files. Random audits to ensure compliance with NYS Law and DOH regulations. Trained all new staff on company policies and how to use the software as well as project manager for all training regarding new software and new policies and procedures. HPN Coordinator and HIPAA Compliance OfficeEnsured employee grievances were implemented, maintained, and resolved. Reviewed and approved all written warnings, final warnings and terminations with branch managers ensure compliance with companies policies and procedures. Developed and implemented personnel filing system that complies with current employment practices. Maintained day to day operation of the corporate office staff of 15 and troubleshooting issues as they arose. Maintained inventory and approved supplies, maintained schedules, maintained the building as well as handling the issues from 5 branches. Responsible for maintenance of copiers, phone lines and cell phones.

Brief Description: Supervised staff of four. Ensured timely billing of all Medicaid claims. Reviewed and approved all cash receipts adjustments. Able to establish procedures that significantly lowered our annual write-offs.

Brief Description: Entered all Cash payments into the companies A/R. Researched and processed all adjustments related to cash payments received. Billed all NYHC Medicaid claims for home care services. Billed all HRA Medicaid claims as well as reviewing and rebilling all Denied claims.

Trained clients and their staff on how to use Staffmonitor Time and Attendance Software and Dataline.Assisted Clients with any issues regarding software problems.Liaison between clients and programmers. Assisted the client in expressing their needs to the company.Assisted in updating the software's procedure manual.Sound; Made daily deposits to the bank, entered all cash receipts payments, researched any discrepancies, and made adjustments as necessary.

Made daily deposits to the bank, entered all cash receipts payments, researched any discrepancies, and made adjustments as necessary. Processed all invoices and matched them up to purchase orders prior to mailing. Responsible for fulfilling all orders made by clients, and ensuring timely receipt. Worked in mailroom collating booklets, stuffing and mailing.