•Communicate with Management and Administration to resolve patient concerns and grievances in accordance to the Center for Medicare Services and The Joint Commission regulatory guidelines•Consistently maintain a professional and compassionate demeanor while completing numerous daily requests and managing a high call volume center •Implemented a hospital-wide tracking system which monitors patient compensation and service failures•Solely identified extensive losses due to employee theft and implemented a new loss prevention procedure which resulted a 75% annual cost reduction•Exclusively developed a procedure to regulate reimbursement of patient losses yielding in a 50% cost savings•Supervise a team of volunteers to assist the Service Excellence Department in daily tasks•Track and reconcile monthly budget expenses•Collect, research and process 300+ monthly nominations for employee excellence•Proficient in the following software: Oracle, Epic, One Chart, FMP, Complaint and Grievance System, FMP and Microsoft Office

•Registered patients utilizing the electronic medical record•Scheduled outpatient testing •Performed electronic insurance verification to support a smooth revenue cycle process •Resolved customer concerns•Assisted several departments in resolving billing edits which ensured proper reimbursement•Awarded Celebrating Excellence Award, 2007•Completed Service Excellence Program, 2008

•Developed creative strategies to attract potential blood mobile sponsors•Provided support to donor group chair to ensure achievement of annual goals•Analyzed drive to provide appropriate staffing to accommodate donor flow•Maintained accurate records to provide appropriate tracking of statistical data on group performances

Educated physicians and medical staff on pharmaceuticals & current medical treatmentsMaintained proficient knowledge on all core pharmaceutical productsImplemented daily work plans to incorporate all products to ensure maximal sales opportunitiesCoordinated and facilitated educational programs Participated in monthly pharmaceutical sales training programsProficient on all competitor information