Lynette Rop
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Lynette Rop Email & Phone Number

Operations and Customer Experience Leader | FLMI | Customer Relationship Management at NCBA Group
Location: Nairobi County, Kenya, Kenya 10 work roles 3 schools
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Current company
NCBA Group
Role
Operations and Customer Experience Leader | FLMI | Customer Relationship Management
Location
Nairobi County, Kenya, Kenya
Company size
772 employees

Who is Lynette Rop? Overview

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Quick answer

Lynette Rop is listed as Operations and Customer Experience Leader | FLMI | Customer Relationship Management at NCBA Group, a company with 772 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Lynette Rop.

Lynette Rop previously worked as Senior Manager Customer Experience and Operations at Ncba Group and Associate Consultant at Custometrix. Lynette Rop studied at Fellow, Life Management Institute.

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NCBA Group

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Profile bio

About Lynette Rop

Passionate about making a difference in our customers lives, I leverage my 16+ years of experience in the insurance industry to improve organisation's customer experience, process efficiency, and operational excellence. I hold the Fellow, Life Management Institute (FLMI) credential and have expertise in customer relationship management (CRM) and industry standards.Prior to joining the NCBA Group - under the bancassurance subsidiary - I held head of operations and customer experience manager roles in different leading life insurance companies, where I led several initiatives to enhance customer satisfaction, retention, and loyalty. I also managed the back office operations, ensuring compliance, quality, and accuracy. I have contributed to the growth and profitability of the companies I've worked with by implementing best practices, solving problems, and delivering value.

Listed skills include Underwriting, Actuarial Science, Reinsurance, Life Insurance, and 22 others.

Current workplace

Lynette Rop's current company

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NCBA Group
Ncba Group
Operations and Customer Experience Leader | FLMI | Customer Relationship Management
nairobi, nairobi area, kenya
Website
ncbagroup.com
Employees
772
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Company profile
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10 roles

Lynette Rop work experience

A career timeline built from the work history available for this profile.

Senior Manager Customer Experience And Operations

Current
Ncba Group

Nairobi County, Kenya

Jul 2024 - Present

Associate Consultant

Custometrix

Kenya

Jun 2023 - Jun 2024

Customer Relationships & Communication Team Leader

Uap Old Mutual Group

Nairobi

Oct 2015 - Dec 2016

Underwriting & Policy Administration Assistant

Uap Insurance

Nairobi

Apr 2008 - Oct 2012
Team & coworkers

Colleagues at NCBA Group

Other employees you can reach at ncbagroup.com. View company contacts for 772 employees →

VO Victor Ohonde Victor Ohonde Colleague at Ncba Group Kenya, Kenya View → OM Olson Mutwiri Olson Mutwiri Colleague at Ncba Group Nairobi County, Kenya, Kenya View → EB Eva Bore Mwangi Eva Bore Mwangi Colleague at Ncba Group Kenya, Kenya View → JO John Otieno John Otieno Colleague at Ncba Group Greater Melbourne Area, Australia View → JM Joseph Malombe Joseph Malombe Colleague at Ncba Group Nairobi County, Kenya, Kenya View → CK Catherine Kagechu Catherine Kagechu Colleague at Ncba Group Kenya, Kenya View → JO Joseph Okelo Joseph Okelo Colleague at Ncba Group Nairobi County, Kenya, Kenya View → RD Rehema Damary Rehema Damary Colleague at Ncba Group Kisumu County, Kenya, Kenya View → WM Wangui Mungai Wangui Mungai Colleague at Ncba Group Nairobi County, Kenya, Kenya View → LM Lillian Muchiri Lillian Muchiri Colleague at Ncba Group Kilimani Division, Nairobi County, Kenya, Kenya View →
3 education records

Lynette Rop education

Education record

Fellow, Life Management Institute

O Level

The Kenya High School
FAQ

Frequently asked questions about Lynette Rop

Quick answers generated from the profile data available on this page.

What company does Lynette Rop work for?

Lynette Rop works for NCBA Group.

What is Lynette Rop's role at NCBA Group?

Lynette Rop is listed as Operations and Customer Experience Leader | FLMI | Customer Relationship Management at NCBA Group.

Where is Lynette Rop based?

Lynette Rop is based in Nairobi County, Kenya, Kenya while working with NCBA Group.

What companies has Lynette Rop worked for?

Lynette Rop has worked for Ncba Group, Custometrix, Prudential Life Kenya, Prudential Kenya, and Jubilee Insurance.

Who are Lynette Rop's colleagues at NCBA Group?

Lynette Rop's colleagues at NCBA Group include Victor Ohonde, Olson Mutwiri, Eva Bore Mwangi, John Otieno, and Joseph Malombe.

How can I contact Lynette Rop?

You can use AeroLeads to view verified contact signals for Lynette Rop at NCBA Group, including work email, phone, and LinkedIn data when available.

What schools did Lynette Rop attend?

Lynette Rop studied at Fellow, Life Management Institute.

What skills is Lynette Rop known for?

Lynette Rop is listed with skills including Underwriting, Actuarial Science, Reinsurance, Life Insurance, Customer Service, Risk Management, Insurance, and Claim.

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