Loan Service Representative
Responsible for processing all Home Equity Loans, Vehicle Loans, Consumer Loans and HELOC Renewals. Coordinated incoming customer calls with billing, payments, processing customerdocuments. Prepared loan payoff requests & satisfactions to be timely recorded in the appropriate counties..➢ Worked well under deadlines➢ Prioritized workload, shifting to meet the company goals➢ Managed end-to-end transactions for customers➢ Developed process and procedures to improvecommunication and coordination of client files➢ Prepared weekly status presentations for key stakeholder and senior management