Independent distributor of designer inspired fragrances, beauty and health products, fragrances for car, home and more.

Sourcing my own leads and arranging my own appointments selling Security Alarms, CCTV, Electric Gates and other security requirements and Maintenance Agreements B2B and to home owners/residents within the West Midlands area, although the company is Nationwide. Working to targets and SLA's and reporting figures daily to the Director.

I work from a database telephoning companies within the Midlands Area finding out if they use cleaning contractors, how many cleaning contractors they have, when the contract expires and arrange appointments for free surveys when they are considering reviewing. I make follow up calls to any potential clients that have received quotations for feedback and answer any questions. Record figures daily and give feedback to Directors.Source new contacts.I keep the twitter and… Show more I work from a database telephoning companies within the Midlands Area finding out if they use cleaning contractors, how many cleaning contractors they have, when the contract expires and arrange appointments for free surveys when they are considering reviewing. I make follow up calls to any potential clients that have received quotations for feedback and answer any questions. Record figures daily and give feedback to Directors.Source new contacts.I keep the twitter and linkedin accounts up to date. Show less

I typed all letters and quotations and dealt with telephone and email enquiries.Kept the sales and purchase accounts up to date.Assisted with recruitment and interviews for engineers.Dealt with service agreements and standing order payments and arranged annual alarm services.Dealt with relevant paperwork for Monitoring Station and Police Monitoring.Followed up any alarm or forced entry reports from monitoring station and passed on to relevant person to… Show more I typed all letters and quotations and dealt with telephone and email enquiries.Kept the sales and purchase accounts up to date.Assisted with recruitment and interviews for engineers.Dealt with service agreements and standing order payments and arranged annual alarm services.Dealt with relevant paperwork for Monitoring Station and Police Monitoring.Followed up any alarm or forced entry reports from monitoring station and passed on to relevant person to action. Show less

Telephoned double glazing companies informing them of a new unique intruder security system that worked with upvc doors and windows looking for re-sellers and arranging appointments around the UK for the Business Development Managers.Recorded all feedback and figures on a daily basis.Carried out demonstrations of the system in the offices to potential re-sellers.

Managed 30 reservation agents within a call centre environment for Malamison and Hotel Du Vin Hotels taking individual bookings for all of their hotels within the UK, restaurant bookings and upselling.Carried out training and recruitment of all staff and regular coaching. Disciplinary proceedures.Set monthly targets ensuring the targets were being met during the month and assisted where they weren't.Arranged and attended familirisation trips with the staff around the… Show more Managed 30 reservation agents within a call centre environment for Malamison and Hotel Du Vin Hotels taking individual bookings for all of their hotels within the UK, restaurant bookings and upselling.Carried out training and recruitment of all staff and regular coaching. Disciplinary proceedures.Set monthly targets ensuring the targets were being met during the month and assisted where they weren't.Arranged and attended familirisation trips with the staff around the hotels and surrounding areas.Produced daily reports for Directors and General Managers and attended Directors/General Managers meetings and carried out presentations.Regularly looked at the targets to make changes and vary them and looked at further ways of reducing abandon rates by changing shift patterns.Dealt with internet and fax bookings and worked with the revenue team for hotel promotions and flexible rates. Show less

Managed a team of 30 full and part time staff calling the general public to find out who they would be supporting in the elections, finding out if they had any concerns they needed to discuss at that time or arrange a member of parliament to visit them.Find out if they were willing to support the party by putting posters in their homes, helping out at polling stations and distributing leaflets.Communicated and had meetings with members of parliament advising of their support or… Show more Managed a team of 30 full and part time staff calling the general public to find out who they would be supporting in the elections, finding out if they had any concerns they needed to discuss at that time or arrange a member of parliament to visit them.Find out if they were willing to support the party by putting posters in their homes, helping out at polling stations and distributing leaflets.Communicated and had meetings with members of parliament advising of their support or lack of support in each area and reported figures on daily basis. Show less

Worked alongside Business Development Managers who were cold calling knocking doors within the Birmingham area who sold service agreements for plumbing, heating, drainage and locks. Recorded all sales and recruited promotional staff to promote the service agreements within Supermarkets.Managed team of telesales agents following up from emergency repairs to try and sell service agreements to them.Dealt with customer complaints.Communicated with engineers receiving… Show more Worked alongside Business Development Managers who were cold calling knocking doors within the Birmingham area who sold service agreements for plumbing, heating, drainage and locks. Recorded all sales and recruited promotional staff to promote the service agreements within Supermarkets.Managed team of telesales agents following up from emergency repairs to try and sell service agreements to them.Dealt with customer complaints.Communicated with engineers receiving feedback from emergency repairs to find out if were covered under the service agreements.Wrote insurance manual for staff with company vehicles, what they should do if they have a traffic accident.Fire officer and trained staff and fire marshals on fire and evacuation proceedures. Show less

Covered the North West of England visiting insurance brokers and garages offering our services to people who had been involved in non fault accidents and assisting with their claims, offering replacement vehicles and claiming back uninsured losses.Turned the area around that had previously not been managed properly.Distributed commission to the brokers and garages and signed up some garages as preferred/recommended repairers.

Managed a team of 24 claims handlers dealing with road traffic accidents, preferrably non fault with or without legal protection on their policy. Supplying replacement vehicles where required, arranging repairs and claiming back uninsured losses.Appointing solicitors where personal injury occurred.Ensured the hire vehicle was on hire for the correct period of repairs or receipt of cheque if vehicle written off.Training and recruited all staff and dealt with disciplinary… Show more Managed a team of 24 claims handlers dealing with road traffic accidents, preferrably non fault with or without legal protection on their policy. Supplying replacement vehicles where required, arranging repairs and claiming back uninsured losses.Appointing solicitors where personal injury occurred.Ensured the hire vehicle was on hire for the correct period of repairs or receipt of cheque if vehicle written off.Training and recruited all staff and dealt with disciplinary proceedures.Dealt with rota's and shifts and bonuses. Show less