• Ensure compliance with company policies, ensure customer satisfaction and work with staff to achieve company goals. Implement the company’s business plan by working with management.• Assign and direct staff responsibilities. Set and obtain monthly goals. Set-up daily work and special projects. Monitor employee’s progress and find solutions to improve production.• Review, report and provide recommendations for improvement to senior management. Develop and maintain staff… Show more • Ensure compliance with company policies, ensure customer satisfaction and work with staff to achieve company goals. Implement the company’s business plan by working with management.• Assign and direct staff responsibilities. Set and obtain monthly goals. Set-up daily work and special projects. Monitor employee’s progress and find solutions to improve production.• Review, report and provide recommendations for improvement to senior management. Develop and maintain staff productivity reports.• Provide ongoing support and guidance to the staff. Train, audit and evaluate staff to ensure a competent and productive workflow. Show less

• Project leader for Insurance programs. Acts as a liaison for employees, ESC and TPAs• Manages the Workers Compensation and Liability Programs for over 7000 employees in 26 states• Closely monitor the programs to reduce costs. Responsible for daily oversight of all claims in collaboration with the assigned TPAs. Review and give recommendations for better claims management to reduce overall costs of the claim• Run analytics and works in partnership with other departments to… Show more • Project leader for Insurance programs. Acts as a liaison for employees, ESC and TPAs• Manages the Workers Compensation and Liability Programs for over 7000 employees in 26 states• Closely monitor the programs to reduce costs. Responsible for daily oversight of all claims in collaboration with the assigned TPAs. Review and give recommendations for better claims management to reduce overall costs of the claim• Run analytics and works in partnership with other departments to mitigate, eliminate or implement risk management efforts. Oversee OSHA reporting• Consult with top executives in strategic planning of employee engagement• Collaborate with the HR and Learning and Development departments regarding training of all employees in workplace reporting and safety• Assist HR with FMLA, LOA, and ADA accommodations. Show less

• Managed workers compensation claims determining compensability and benefits due on long term indemnity claims, monitored reserve accuracy, and files necessary documentation with state agency• Developed and managed workers compensation claims' action plans to resolution, coordinates return-to-work efforts, and approves claim payments• Approved and processed billing for assigned claims, determined benefits due, and managed action plans pursuant to the claim or client… Show more • Managed workers compensation claims determining compensability and benefits due on long term indemnity claims, monitored reserve accuracy, and files necessary documentation with state agency• Developed and managed workers compensation claims' action plans to resolution, coordinates return-to-work efforts, and approves claim payments• Approved and processed billing for assigned claims, determined benefits due, and managed action plans pursuant to the claim or client contract• Managed subrogation of claims and negotiated settlements• Communicated claim action with claimant and client• Maintained professional client relationships• Knowledge of regulations, offsets and deductions, disability duration, medical management practices and Social Security and Medicare application procedure as applicable to the line of business Show less

• Assisted with employee benefits administration• Reviewed and explained service plan descriptions to employees• Assisted in administrative duties regarding employee concerns and requests• Participated in employer meetings and benefit fairs• Assisted in coordination of COBRA, LOA, FMLA, STD and LTD administration for employees

• Performed office management duties for the Career Department• Managed career data spreadsheets and updated as necessary• Assisted with college preparation and career development• Participated in administrative meetings or conferences as needed• Assisted with learning and development

• Investigated new loss time claims of medium to high exposure and complexity• Determined compensability and set reserves and action plans accordingly• Monitored all medical and coordinated return work efforts as necessary• Approved claim payments and managed indemnity benefits • Negotiated and settled claims according to jurisdictional laws • Managed worker’s compensation claims in IL, IN, MI, MO, WI• Prepared claim status reports and other reinsurance reports as… Show more • Investigated new loss time claims of medium to high exposure and complexity• Determined compensability and set reserves and action plans accordingly• Monitored all medical and coordinated return work efforts as necessary• Approved claim payments and managed indemnity benefits • Negotiated and settled claims according to jurisdictional laws • Managed worker’s compensation claims in IL, IN, MI, MO, WI• Prepared claim status reports and other reinsurance reports as requested Show less