Lynette Tilton Email & Phone Number

3333 Kennicott Ave, Arlington Heights, Il

The Senior Administrative Manager will be responsible for overseeing and coordinating the administrative functions and people that support our remote sales offices. Supervisory Responsibilities: • Directly manage a dispersed/remote team of 15-20 direct reports comprised of Administrative Sales Support, Service Support and Team Leads. • Manage the team, processes, and measurements to assure an elevated level of customer service is delivered to internal and external customers. • Oversees the daily workflow of the department. • Recruits, interviews, hires, and trains new employees. • Conduct regular performance reviews and 1:1 sessions to assure individuals and team are meeting established KPIs. • Provides constructive and timely performance evaluations. • Handles discipline and termination of employees in accordance with company policy. Duties/Responsibilities: • Lead and motivate the administrative staff to ensure an above average level of productivity and efficiency. • Provide guidance, coaching, and support to team members for their professional development. • Manage and allocate resources effectively to meet the administrative needs of the regionally located branch offices. • Streamline administrative processes to improve efficiency and effectiveness. • Oversee daily administrative operations, ensuring smooth workflow and adherence to organizational policies and procedures. • Foster a collaborative and communicative environment within the administrative team and with other departments. • Serve as a liaison between administrative staff and senior management, conveying relevant information and updates. • Coordinate special projects and initiatives to support and improve workflow processes. • Ensure compliance with company policies, procedures, and legal requirements. • All other duties as assigned.

Chicago, Illinois, United States

Managed a team of 50+ Executive Assistants in 21 offices across the US. Responsible for promoting positive team collaboration across all functions. Managed the efficient and effective delivery of day-to-day administrative support services including workflow management, performance management (goal setting, development, coaching, training, reviews, salary administration, identify opportunities for improvement) and employee relations. Reviewed and approved time and expenses; managed support leverage models, projects, and task assignments. Identified and implemented best practices to improve service delivery, applying knowledge of firm business, utilizing judgment, and making decisions to positively affect operational and overall business activities.Responsible for recruiting processes including staffing analysis to determine business need. Responsible for business analysis for areas needing process improvements, strategic planning, problem resolution and change management.

Greater Chicago Area

Coordinated hiring of legal secretaries support staff in collaboration with Office Administrator and Human Resources team. Established secretarial teams and assignments, promoted teamwork and collaboration among teams and monitor workflow within and across teams to maximize efficiency. Managed timesheet and PTO request approval process. Supported the firm's performance management process by setting expectations and performance standards, monitored workloads, provided professional development opportunities and resolved personnel matters. Coordinated the performance evaluation process including salary and bonus program administration in collaboration with Human Resources team. Provided employee relations support including coaching, counseling and interpreting policy, addressed performance issues through development and implementation of a performance improvement plan in collaboration with Administration and HR team. Collaborated with functional areas including Word Processing, other offices' secretarial management, HR, IT, Records, Finance and local Office Services to develop and implement secretarial training curricula and programs, facilitate daily workflow, and resolve any issues that might arise. Actively participated in local office management team, support regional office and firm initiatives.

Chicago, Illinois, United States

Managed workflow within the department to ensure deadlines were met; coordinated with other department supervisor(s) to ensure smooth transition of work between shifts. Managed daily staff coverage and scheduling of vacations and time off. Reviewed work/projects to ensure the appropriate firm resources were utilized for completion of projects. Monitored operator strengths for areas of improvement. Identified, coordinated and scheduled training as needed. Provided customer support and troubleshooting for application issues. Managed the problem-solving of formatting/stability issues of documents. Functioned as immediate back-up to the Secretarial Supervisor for assistance with coverage for overflow secretarial work and coverage of secretarial assignments. Implemented and Managed the Document Center Database to facilitate tracking and reporting of department workloads to assist with the workload and staffing management. Developed, implemented and enforced procedures within department to ensure the highest quality and consistency of document production supporting all firm offices. Conducted staff performance evaluations of Staff. Interviewed Document Center candidates. Provided positive management style to promote team player environment. Responsible for achieving an increase in the amount of work produced in Document Center.

Chicago, Illinois, United States

Managed the daily activities of the Chicago branch office including processing, scheduling, marketing, auditing, loss prevention, and customer service. Led and directed all branch staff. Conducted coaching sessions and performance evaluations. Interviewed, audited, terminated and selected Court Reporting agencies. Worked with clients as a legal service consultant and liaison. Provided training to staff for new procedures. Tracked profit margins of the branch. Established and maintained a high level of technology training including LiveNote, RealLegal, Summation and other litigation support technology product and services. Hired new employees and provided updates to senior management regarding operating results, trends, and competitor methods.

Greater Chicago Area

Managed 250 secretaries. Performed annual performance reviews, analyzed and recommended secretarial raise increases. Interviewed and hired secretaries. Coached and counseled secretarial staff. Worked with attorneys and legal assistants to prioritize coverage. Counseled new associates on how to build solid working relationships with secretaries. Spoke at new hire orientation to new associates and secretaries. Directed the re-vamping of entire "Floater" department with Support Services Manager and Document Specialist Coordinator. Project began in July of 2004 and was successfully completed in December of 2004. Implemented the "Jr. Secretary" Program. Oversaw the night staff dept. Coordinated with other department heads to determine projects for the success of the Firm. Provided reports as needed to the Firm Administrator.

Chicago, Illinois, United States

Supervised 60+ legal secretaries and several clerical assistants. Conducted secretarial annual performance evaluations. Reviewed, analyzed and recommended pay increases based upon performance.Utilized conflict management and interpersonal skills on a daily basis to communicate with various levels of employees within the Firm. Determined secretarial assignments. Provided coaching and counseling to the secretarial staff. Interviewed / hired secretaries and clerical assistants. Supervised attorney/secretarial workloads. Delegated overflow. Maintained attendance and overtime. Coordinated and worked with the department heads, managers and supervisors to discuss Firm updates and ideas for more effective staffing and/or production.Took a major role in the completion and success of various projects:Created the New Hire Program to include guided tours (of the Firms 20+ Floors) and lunches with various departments. Trained new tour guides.Ergonomic Evaluations. Helped facilitate the ergonomic reviews of entire secretarial staff.Served on the "HITS" (Helping Improve Technology Support) Committee to help improve the reputation of the Firm's "Help" desk.Committees:Repeating Floor Committee: Served on this committee to help determine how secretaries, paralegals and attorneys should be set up for move to the new location.Suggestion Committee: Take suggestions from the staff and determine whether or not the suggestion is worthy of implementing firm wide.First Year Associates: Met with first year associates each Fall to discuss how to build a successful relationship with secretaries.

Chicago, Illinois, United States

Supervised 60+ legal secretaries and receptionists for three floors. Tracked and maintained vacation, attendance and overtime for secretaries on a daily and monthly basis for the Human Resources department.Met weekly with other coordinators to determine floater coverage for vacations, permanent placement of "floater" secretaries and secretarial advancement. Determined secretarial assignments. Participated in conference call each morning with other coordinators to determine coverage for unplanned absences of secretarial staff. Coordinated and scheduled overtime coverage with night staff.Supervised workloads and delegated overflow. Provided coaching and counseling for secretarial staff. Conducted 90 day and annual performance evaluations.

Chicago, Illinois, United States

Executive Assistant to Chairman responsible for largest bar exam preparation school in the country (BAR/BRI). Coordinated BAR/BRI promotional activities for 46 offices across the country. Monitored activities of satellite campuses to ensure compliance with the operations manual. Coordinated promotional efforts in the nations' law schools. Determined which ads and promos were effective enough to be used on a nationwide basis. Monitored the activities of BAR/BRI competition throughout the U.S. Assisted the ADA (Americans w/ Disabilities Act) Coordinator with student requests. Communicated ADA policies, procedures and compliance matters to various branches. Traveled to various law schools to promote the BAR/BRI course.Retained law school exams and schedules. Graded student exams and maintained grade scale. Made tests and assignments available to school registrar.Kept Chairman informed of litigation and other important, timely and confidential documents and matters. Reorganized the entire filing system and screened phone calls for the Chairman. Responsible for Chairman's personal investments, insurance, and other related matters.

Chicago, Illinois, United States

Supervised 25 legal secretaries. Interviewed, hired, and trained secretaries. Maintained vacation schedules. Obtained coverage for absent secretaries. Delegated "overflow" workloads. Coordinated overtime with night and day staff. Provided coaching and counseling for secretarial staff. Conducted performance appraisals. Worked with personnel and managing partners to determine merit and position increases. Held monthly department secretarial meetings.Oversaw supplies and the operation of equipment. Coordinated office and desk space with the Manager of Office Services. Served as liaison between banking attorneys, secretaries and personnel. Created and published a secretarial training manual for the Banking Department. Developed and updated computer tracking method using Excel for overtime, unplanned absences and late arrivals which was used for evaluations. Created, published and administered a telephone training course.

Chicago, Illinois, United States

Responsible for document production including heavy revisions, conversion cleanups, redlining, and various other aspects of document production. Maintained and ran Wang WP backups. Assisted in the supervision of three other operators. Acted as supervisor as needed.