Lynette Tilton Email & Phone Number

3333 Kennicott Ave, Arlington Heights, IL

• The Senior Administrative Manager will be responsible for overseeing and coordinating the administrative functions and people that support our remote sales offices. Supervisory Responsibilities:
• Directly manage a dispersed/remote team of 15-20 direct reports comprised of Administrative Sales Support, Service Support and Team Leads.
• Manage the team, processes, and measurements to assure an elevated level of customer service is delivered to internal and external customers.
• Oversees the daily workflow of the department.
• Recruits, interviews, hires, and trains new employees.
• Conduct regular performance reviews and 1:1 sessions to assure individuals and team are meeting established KPIs.

Chicago, Illinois, United States

Managed a team of 50+ Executive Assistants in 21 offices across the US. Responsible for promoting positive team collaboration across all functions. Managed the efficient and effective delivery of day-to-day administrative support services including workflow management, performance management (goal setting, development, coaching, training, reviews, salary.

Greater Chicago Area

Coordinated hiring of legal secretaries support staff in collaboration with Office Administrator and Human Resources team. Established secretarial teams and assignments, promoted teamwork and collaboration among teams and monitor workflow within and across teams to maximize efficiency. Managed timesheet and PTO request approval process. Supported the.

Chicago, Illinois, United States

Managed workflow within the department to ensure deadlines were met; coordinated with other department supervisor(s) to ensure smooth transition of work between shifts. Managed daily staff coverage and scheduling of vacations and time off. Reviewed work/projects to ensure the appropriate firm resources were utilized for completion of projects. Monitored.

Chicago, Illinois, United States

Managed the daily activities of the Chicago branch office including processing, scheduling, marketing, auditing, loss prevention, and customer service. Led and directed all branch staff. Conducted coaching sessions and performance evaluations. Interviewed, audited, terminated and selected Court Reporting agencies. Worked with clients as a legal service.

Greater Chicago Area

Managed 250 secretaries. Performed annual performance reviews, analyzed and recommended secretarial raise increases. Interviewed and hired secretaries. Coached and counseled secretarial staff. Worked with attorneys and legal assistants to prioritize coverage. Counseled new associates on how to build solid working relationships with secretaries. Spoke at.

Chicago, Illinois, United States

Supervised 60+ legal secretaries and several clerical assistants. Conducted secretarial annual performance evaluations. Reviewed, analyzed and recommended pay increases based upon performance.Utilized conflict management and interpersonal skills on a daily basis to communicate with various levels of employees within the Firm. Determined secretarial.

Chicago, Illinois, United States

Supervised 60+ legal secretaries and receptionists for three floors. Tracked and maintained vacation, attendance and overtime for secretaries on a daily and monthly basis for the Human Resources department.Met weekly with other coordinators to determine floater coverage for vacations, permanent placement of "floater" secretaries and secretarial.

Chicago, Illinois, United States

Executive Assistant to Chairman responsible for largest bar exam preparation school in the country (BAR/BRI). Coordinated BAR/BRI promotional activities for 46 offices across the country. Monitored activities of satellite campuses to ensure compliance with the operations manual. Coordinated promotional efforts in the nations' law schools. Determined which.

Chicago, Illinois, United States

Supervised 25 legal secretaries. Interviewed, hired, and trained secretaries. Maintained vacation schedules. Obtained coverage for absent secretaries. Delegated "overflow" workloads. Coordinated overtime with night and day staff. Provided coaching and counseling for secretarial staff. Conducted performance appraisals. Worked with personnel and managing.

Chicago, Illinois, United States

Responsible for document production including heavy revisions, conversion cleanups, redlining, and various other aspects of document production. Maintained and ran Wang WP backups. Assisted in the supervision of three other operators. Acted as supervisor as needed.