Lynette Townsend Email & Phone Number

Worked remotely and answer calls for members or providers on healthcare claims and eligibility forupcoming procedures or claim status on prior healthcare appointments. Mail or fax EOB tomembers showing how a claim was paid. Display caution of all HIPAA policies by confirming thatI was speaking with members only or Providers. Accurately quote disclaimer while givingmember or provider description of benefits. Apply organization skills with protected healthinformation of members. Demonstrate accuracy with questions of coverage while viewing andrelaying information on the plan document of healthcare policy. Initiate a check trace for paymentof the check not received. Assist members with all Cobra questions and the status of coverage andpayments. View information for members or providers on questions of precertification of prior orupcoming procedures. Display efficiency while accessing all systems such as GBAS, Skype, Zelis,Outlook, Red Card, Internet Explorer, Kwik codes, Essette and EDI screens. Accurately updatesystem with Coordination of Benefits or Accident Details over the phone if Hot Sheet displaysapproval. Effectively transfer the caller to the appropriate department if unable to assist.Document all calls regarding the reason and outcome of the call. Joined several committee’s suchas Customer Care engagement and Halloween Committee's and helped Mentor and coach newhires.

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  Customer Service Specialist

  Ameriben

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  Sierra West Academy

  Certification Medical Billing And Coding