In my current position, I have authored and assessed policies and procedures for the implementation of treasury products encompassing ACH, wire, and RDC. Additionally, I have conducted comprehensive risk assessments for various treasury products.

Served as Director of Operations for the Wire and ACH Departments. Oversaw daily operations including, but not limited to, project management, policy implementation, and delivering operational accuracy. Worked closely with Compliance and Audit to ensure audits were completed satisfactorily as they pertained to electronic payments. Led multiple projects and initiatives including system upgrades and enhancements, process changes, regulatory updates, and risk remediation in the electronic payments… Show more Served as Director of Operations for the Wire and ACH Departments. Oversaw daily operations including, but not limited to, project management, policy implementation, and delivering operational accuracy. Worked closely with Compliance and Audit to ensure audits were completed satisfactorily as they pertained to electronic payments. Led multiple projects and initiatives including system upgrades and enhancements, process changes, regulatory updates, and risk remediation in the electronic payments space. Proactively ensured projects were appropriately documented and on target for meeting deadlines by partnering with appropriate business stakeholders. Show less

Directly managed 16 operational representatives. Oversaw customer fraud claims for debit cards. Trained and developed supervisors to effectively improve policy/procedures and ensure the most cost-effective methods with the least amount of risk were in place. Consistently identified ways to improve and streamline business processes and projects. Managed daily processing of fraud and error resolution claims within regulatory timeframes.

Responsible for the overall management of branch sales, service, customer relationship building, portfolio growth, and profitability of branch(es). Identifies and manages profitable relationships with small businesses within the branch market by providing tailored business solutions. Leads and motivates the Financial Services staff to maximize sales opportunities and increases the depth of the customer relationships to generate profitable revenue and foster branch effectiveness. Models and… Show more Responsible for the overall management of branch sales, service, customer relationship building, portfolio growth, and profitability of branch(es). Identifies and manages profitable relationships with small businesses within the branch market by providing tailored business solutions. Leads and motivates the Financial Services staff to maximize sales opportunities and increases the depth of the customer relationships to generate profitable revenue and foster branch effectiveness. Models and motivates staff to operate in a sales environment that meets customer needs and enhances retention and customer loyalty.Responsible for hiring, performance improvement plans, reviews, promotions, salary recommendations and terminations of their direct reports. Coaches, trains and motivates staff to maximize their potential and improve retention. Analyzes performance levels and implements effective solutions for improvement. Show less