Experienced Nonprofit Professional: Program & Project Management, Events, and Grant Writing, Reporting & ManagingI am a versatile professional with expertise in project management, educational technology, leadership development, and SaaS customer success. I thrive on leveraging technology to transform education and enhance customer experiences.Key Highlights:-Educational Technology & Innovation: Led the Health Careers Virtual Reality Initiative, integrating VR to overcome COVID-19 challenges in health education and expanding training for high school CNAs.-Grant Acquisition & Management: Secured over $1.6 million in funding, including a $500,000 grant for XR Simulation projects that advanced nursing education and interprofessional collaboration.-Leadership Development & Facilitation: Managed 300+ leadership programs, enhancing emotional intelligence, strategic planning, and team effectiveness for diverse organizations.-Diversity, Equity, and Inclusion: Implemented DEI training for Walmart managers, fostering inclusivity and aligning with company values.SaaS Customer Success Expertise:-Strategic Account Management: At Bloomerang, managed a $4.5 million portfolio, exceeding satisfaction and retention goals by achieving 123% of my annual quota.-Customer Advocacy & Collaboration: Represented customer needs, collaborating with internal teams to swiftly resolve issues, resulting in a 92% NPS satisfaction score.-Technology Adoption & Support: Utilized CRM and project management software to streamline operations, enhance customer experience, and ensure long-term loyalty.My career is dedicated to creating environments where people thrive. Whether advancing educational technology or driving SaaS customer success, I bring strategic insight, empathy, and a passion for positive change.Key Achievements:-Health Careers VR Initiative: Innovated healthcare education with VR, meeting critical needs during the pandemic.-XR Simulation for Public Health: Advanced nursing education through XR technology, securing major funding.-Poverty Simulation: Fostered empathy and understanding in over 480 participants through dynamic simulations.-Leadership Programs: Delivered impactful leadership training, achieving success across various sectors.-DEI Training for Walmart: Designed and led DEI programs, promoting inclusivity and aligning with organizational goals.I'm eager to connect with professionals in education, technology, leadership, DEI, and customer success. Let’s collaborate and make a difference together!