Lynette Wheeler Email & Phone Number

San Angelo, Texas

Senior leadership role as member of the Banner project implementation teamDemonstrated leadership in Hazelwood administration and reporting by being appointed to represent the Angelo State University and the Texas Tech University System on the Texas Veterans Commissions Negotiated Rules Committee for Hazlewood Exemption when the new rules, applications and reporting standards were created for the Hazlewood ExemptionWorking knowledge of federal veteran education benefits processing for student paymentsDemonstrated leadership in reconciliation of short term, Nurse Faculty & Perkins loan accounts against servicer accounts, completion of federal Nurse Faculty Loan report, oversee collection agency activity for institutional loans, oversee internal collections of tuition and fees, balance vault, cashier, close out cashiering system (CashNet), generate and issue student reminders regarding billing or drop dates, ensure SB1210 complianceSenior leader of customer service team, fee testing team, TCPA Compliance update team, terms and conditions of registration update team, RFP consultant and review teamDrive third party billing, perform reconciliation of third payments against billed amounts, exemption applications Demonstrated ability to communicate with staff/ departments to provide direction/ information for projects to proceed forward Demonstrated knowledge of Texas Education Code, ability to assess proposed legislative bills for fiscal impact and ability to advise departments of fiscal impacts (real and proposed)Key Achievements:• Appointed to Negotiated Rules Committee for Hazlewood Exemption as Texas Tech University System Representative• Texas BUCS Speaker • Bursar Office Spokes Person• Implemented Institutional Account Receivables database and procedures • Reconciled Ch 33 Post 9/11 Third Party Contract Payments

Lubbock, Texas

Responsible for Collections, customer service, cashier, reconciliation of short term loans & Perkins accountsOversight of collection agency activity for all collections for delinquent accountsPerformed processing of withdrawal refunds, departmental deposits, process exemptions, apply third party creditsResponsible for daily balance and reporting of vault cash transactions and final positionKey Achievements:• Decrease Perkins Cohort• Increase Efficiencies• Increase Cash Controls