As an experienced Customer Support specialist, I delight in the nuances of communication and deeply enjoy deciphering and consolidating information into the simplest and clearest of terms. You’ll find me in my element improving operations, documenting processes, and excited when contributing to a team. I enjoy leading and managing people, cross-functional collaboration, serving as a liaison, improving workflows, training, implementing new ideas, and having fun.No matter what role or industry, whether at SaaS companies, top Am Law firms, award-winning web design agencies, or within entertainment, throughout my career I’ve thrived and enjoyed environments where I’m problem solving, learning new skills, working in ambiguity, and honing calm and resolve in the unknown. I’m intrinsically curious and attuned to understanding people’s experiences, being a voice for those needs, pain points, and joys, and in finding mutually triumphant outcomes.𝐈 𝐚𝐦 𝐢𝐦𝐩𝐚𝐜𝐭𝐟𝐮𝐥 𝐛𝐲:• Turning customer feedback into actionable and quantifiable improvements• Building meaningful and lasting relationships both internally and externally• Continuously improving upon systems and processes to increase CSAT• Leading weekly meetings, managing accounts, and prioritizing goals• Managing projects, removing roadblocks, and autonomously leading a department• Analyzing information, meeting deadlines and budgets, and taking and mitigating risks• Motivating and mentoring teams and serving as an escalation resource• Fostering a positive culture where many perspectives are valued and people can do their best work