Lynette Young Email & Phone Number

Sioux Center, Iowa, US

Omaha, Nebraska, US

Brussels, BE

Guide and manage the overall administration of Human Resources services, policies, and programs for the Omaha Contact Center. Define and develop programs for both soft skills and systems training. Establish statistical measurement to ensure training programs were effectively aligned with business goals. Provide necessary education and materials to managers.

Work as part of a collaborative cross-functional team that consisted of the District Manager, Loss Prevention and Operations leaders to ensure compliance with company strategies and to ensure store teams operated safe and profitable stores. Conduct investigations for harassment, discrimination and fairness charges at the store and district level..

Act as a key member of the store leadership team by driving successful strategies related to staffing, training and engagement. Resolve employee relations issues. Monitor turn over, analyze trends and created plans to address staffing issues. Raise awareness of diversity and develop recruitment methods to increase quality and diversity of candidate pool..

Recruit a portfolio of administrative, accounting and management applicants. Interview, test and reference check applicants. Devise and implemented a search plan for obtaining job listings and recruiting applicants. Assist employers with the development of job descriptions as well as appropriate salary and benefits compensation. Negotiated job offers..

Expand volunteer base by promoting March of Dimes programs, activities and fund-raisers to educators, service groups, health care providers and business leaders. Scripted the 1986 telethon in Wyoming. Implemented a pilot program for wellness education. Drafted press releases and was an active public speaker.