Lynette Zwar Email & Phone Number

Promoted twice at Premera to Appeals Coordinator then Procedures Analyst. Led multiple projects at a time while developing new and editing existing procedures on a daily basis.• Customer Focus: Provided superior customer service to members, peers, and managers.• Developed, Wrote, and Edited Procedures: Promoted to Procedure Analyst in order to analyze, problem solve, and develop procedures for various company departments.• Lean: Implemented new ideas to improve workflow and productivity in team such as organizing and facilitating rotations for workload, worked with peers to co-manage or assist on large projects, and supported Lean "kaizen" workgroups for many other departments.• Project Management: Led projects and workgroups to reach deadlines regarding new and existing procedures.• Research: Performed various research functions company-wide.• Software Utilized: SharePoint, Word, Excel, Power Point, Facets, Outloook

Delivered various office administrative functions to CEOs as an Independent Contractor.• Bookkeeping Functions: Handled payroll (including certified), quarterly reports, monthly statements, taxes and accounting, budgeting.• Office Duties: Maintained schedules, customer proposals, bids, lien releases, retention payments, filed intents and affidavits for government jobs as well as handling of reporting functions.• Office Functions: Skilled with general office systems, practices, procedures and shorthand, as well as various computer and software applications such as electronic mail and calendaring, accounting software, word processing, spreadsheet and database applications. • Software Utilized: QuickBooks, Word, Excel, Power Point, Outloook

Promoted from Accounts Payable to Pricing Analyst in order to facilitate the bid process for new and existing customers.• Pricing Analysis: Calculated fuel rates for company-wide distribution.• Quoting: Provided intermodal logistics rates and pricing bids to customers and salespeople in order to remain competitive and retain and grow customer base.

Exceeded customer expectations in all areas of intermodal logistics.• Customer Focused Logistics: Exceeded customer expectations by assessing the logistics needs of the client, keeping excellent communication, and delivering superior reporting. • Daily Intermodal Shipments: Handled rail shipments by placing, tracking, and tracing shipments received by deadlines.

Promoted to Customer Service and Logistics Manager where various improvements were made as the company grew exponentially.• Auditing Leader: Helped facilitate internal and external audits and reporting functions.• Customer Service Leader: Managed customer service and all staff including hiring and managing. Managed workflows, monitored customer feedback, and implemented numerous operational improvements.• Logistics Management: Managed contracted warehouses throughout the United States as well as located and negotiated contracts with new warehouses as the company grew.• Sales Support: Supported field sales staff on a daily basis by providing rate bids, customer orders, reporting functions, new customer onboarding, and sales material distribution.• Training Development and Leading: Learned new software without training or manuals in order to create operation procedures and job aids. Developed curriculum and trained all customer service staff during major software changes, company growth, and personnel changes. Created all new procedures for the department.• Software Utilized: SAP BusinessOne, Word, Excel, PowerPoint, Outlook.