Lynette M. Aguilar Email & Phone Number

Dallas, TX, US

Dallas, TX, US

• As the P&L owner for AT&T’s North Texas market, I have CEO responsibilities for a vast geographic area with more than 13 million residents.
• I own Customer Experience, Sales, Distribution and Operations with a team of 1,100+ employees across 250 retail locations.
• I’m also responsible for our Shared Services organizations which build and maintain our wireless and wireline networks, install and repair customer services, and communicate to our new and existing customer base.

Dallas, TX, US

• Founding member of the Customer Advocacy team tasked with evolving AT&T’s customer-centric operating approach. We launched as the pandemic hit its second week, and yet we were able to build a thriving team from scratch.
• Built teams for strategy, culture and program management that were both controversial (recommended significant changes) and popular (positioned us for long-term growth and customer loyalty).
• Demonstrated the ability to solve big organizational challenges by leading cross-functional teams with an unwavering commitment to customer satisfaction.

Dallas, TX, US

• Oversaw sales, service and collections for U.S. consumer and small business services through 3,000 employees in Mexico City and Guadalajara.
• Significantly increased Call Center output and efficiencies such that AT&T doubled the scope of our near-shore service capabilities.
• Became the top rated non-domestic call center group.

Dallas, TX, US

• Drove strategy for AT&T Mexico overseeing multiple projects including the launch of a fixed-wireless broadband product, and participating in Mexico’s 2.5 GHz spectrum auction.
• Created the first three-year plan for the organization which brought a new disruptive strategy to life through the development of corporate playbooks with performance and financial KPIs that delivered growth.

Dallas, TX, US

• Supported the C-level executive team as the company made a strategic and disruptive entrance into Mexico following the acquisition of Nextel and Unefon.
• Created a reporting tool that analyzed the strength of our network, distribution, and subscriber growth by major city in Mexico which allowed local leaders to created strategies and plans to grow the business and.

Dallas, TX, US

• Led team of analysts responsible for churn-reduction and removing points of customer friction for U-verse TV and Broadband subscribers.
• Supported our content teams by overseeing the integrity of 1B daily usage events.
• Developed insights and recommendations that yielded ~$100M in new revenue and savings.
• Leveraged data and customer insights to define future product roadmaps

Dallas, TX, US

In this role I drove initiatives supporting the CMO’s mission to grow AT&T’s $23B consumer wireline business. I lead internal communication programs across consumer video, broadband and voice products, supported each of the marketing teams spanning product development, offers and go to market programs. I also was responsible for developing executive.

Dallas, TX, US

The One AT&T team was formed following several M&A deals to address unique customer experience challenges. As program manager I gathered and synthesized data for the capital planning process, advocating and obtaining an incremental $100M in capital to fund the business cases I created to support our initiatives in the Mobility and Consumer Organization.I.

Dallas, TX, US

My passion for non-profits led me to the External affairs team as a financial analyst for AT&T’s $86M Foundation where I managed the budget, created charitable contribution reporting for internal and external entities and developed an online tool to facilitate the strategic approval and reporting of charitable contributions.

Dallas, TX, US

No better way for AT&T’s flagship leadership development program designed to develop future executives through a series of challenging rotations (and challenged I was). I left with a foundation of serving customers, leading teams and growing the business through my rotations in a unionized call center, U-verse forecasting and analytics team and on a.

Chicago, IL, US

Nominated to join a unique cohort in a program preparing 56 senior Hispanic technology leaders to serve on boards of public companies. This program is provided by HITEC and KPGM's Board Leadership Center.

Chicago, IL, US

HITEC is a premier global executive leadership organization of senior business and technology executives who have built outstanding careers in technology.

New York, NY, US

I’ve been invited to join Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.

Mba

Bba, Marketing