Lynette M. Aguilar Email and Phone Number
Lynette M. Aguilar work email
- Valid
- Valid
Lynette M. Aguilar personal email
- Valid
- Valid
I’ve found purpose in my career by being a collaborative leader with a reputation for uniting non-traditional groups. My belief in developing talent and empowering people – along with expertise in strategy, planning and execution – has been my consistent formula for breaking barriers and delivering big results.As a 2nd generation Mexican American, the daughter of parents who were the first to graduate from college, and the granddaughter of an U.S. Army vet and janitor – I’m very aware that grit and determination alone don’t guarantee success. I follow in the footsteps of fierce women and people of color that understand that together as family and teams that any barrier can broken.
-
Fellow, Emerging Executive ProgramHitecDallas, Tx, Us
-
Vice President And General Manager - North TexasAt&T Oct 2020 - PresentDallas, Tx, Us• As the P&L owner for AT&T’s North Texas market, I have CEO responsibilities for a vast geographic area with more than 13 million residents. • I own Customer Experience, Sales, Distribution and Operations with a team of 1,100+ employees across 250 retail locations. • I’m also responsible for our Shared Services organizations which build and maintain our wireless and wireline networks, install and repair customer services, and communicate to our new and existing customer base. -
Avp Project Program Management - Customer Service TransformationAt&T Apr 2020 - Oct 2020Dallas, Tx, Us• Founding member of the Customer Advocacy team tasked with evolving AT&T’s customer-centric operating approach. We launched as the pandemic hit its second week, and yet we were able to build a thriving team from scratch remotely and amid uncertainty. • Built teams for strategy, culture and program management that were both controversial (recommended significant changes) and popular (positioned us for long-term growth and customer loyalty).• Demonstrated the ability to solve big organizational challenges by leading cross-functional teams with an unwavering commitment to customer satisfaction.
-
Assistant Vice President Call CenterAt&T Feb 2018 - Mar 2020Dallas, Tx, Us• Oversaw sales, service and collections for U.S. consumer and small business services through 3,000 employees in Mexico City and Guadalajara. • Significantly increased Call Center output and efficiencies such that AT&T doubled the scope of our near-shore service capabilities.• Became the top rated non-domestic call center group.
-
Associate Vice President, Strategy And Business PlanningAt&T Oct 2016 - Jan 2018Dallas, Tx, Us• Drove strategy for AT&T Mexico overseeing multiple projects including the launch of a fixed-wireless broadband product, and participating in Mexico’s 2.5 GHz spectrum auction.• Created the first three-year plan for the organization which brought a new disruptive strategy to life through the development of corporate playbooks with performance and financial KPIs that delivered growth.
-
Chief Of Staff, Ceo At&T MexicoAt&T Feb 2016 - Oct 2016Dallas, Tx, Us• Supported the C-level executive team as the company made a strategic and disruptive entrance into Mexico following the acquisition of Nextel and Unefon.• Created a reporting tool that analyzed the strength of our network, distribution, and subscriber growth by major city in Mexico which allowed local leaders to created strategies and plans to grow the business and invest as appropriate.
-
Director Marketing AnalyticsAt&T Aug 2012 - Jan 2016Dallas, Tx, Us• Led team of analysts responsible for churn-reduction and removing points of customer friction for U-verse TV and Broadband subscribers.• Supported our content teams by overseeing the integrity of 1B daily usage events. • Developed insights and recommendations that yielded ~$100M in new revenue and savings. • Leveraged data and customer insights to define future product roadmaps
-
Chief Of Staff For Chief Marketing Officer, Home SolutionsAt&T Mar 2011 - Aug 2012Dallas, Tx, UsIn this role I drove initiatives supporting the CMO’s mission to grow AT&T’s $23B consumer wireline business. I lead internal communication programs across consumer video, broadband and voice products, supported each of the marketing teams spanning product development, offers and go to market programs. I also was responsible for developing executive presentations and materials for operational reviews and Board of Director meetings.
-
Associate Director - Converged Customer ExperienceAt&T Apr 2009 - Oct 2011Dallas, Tx, UsThe One AT&T team was formed following several M&A deals to address unique customer experience challenges. As program manager I gathered and synthesized data for the capital planning process, advocating and obtaining an incremental $100M in capital to fund the business cases I created to support our initiatives in the Mobility and Consumer Organization.I also led the cross-functional team that created AT&T’s first Consumer Care strategy and operational plan for social media. (I vividly remember creating my Twitter account as part of this role.)
-
Lead Financial AnalystAt&T Mar 2008 - Apr 2009Dallas, Tx, UsMy passion for non-profits led me to the External affairs team as a financial analyst for AT&T’s $86M Foundation where I managed the budget, created charitable contribution reporting for internal and external entities and developed an online tool to facilitate the strategic approval and reporting of charitable contributions.
-
Leadership Development ProgramAt&T Jan 2006 - Mar 2008Dallas, Tx, UsNo better way for AT&T’s flagship leadership development program designed to develop future executives through a series of challenging rotations (and challenged I was). I left with a foundation of serving customers, leading teams and growing the business through my rotations in a unionized call center, U-verse forecasting and analytics team and on a strategic initiative on Yellow Pages ad sales synergies and Yahoo! portal negotiations.
-
Board Readiness Program. Provided By Hitec And KpmgHitec Feb 2022 - PresentChicago, Il, UsNominated to join a unique cohort in a program preparing 56 senior Hispanic technology leaders to serve on boards of public companies. This program is provided by HITEC and KPGM's Board Leadership Center.
-
Hitec Eep FellowHitec Mar 2021 - PresentChicago, Il, UsHITEC is a premier global executive leadership organization of senior business and technology executives who have built outstanding careers in technology.
-
MemberChief Mar 2022 - PresentNew York, Ny, UsI’ve been invited to join Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.
Lynette M. Aguilar Skills
Lynette M. Aguilar Education Details
-
St. Mary'S UniversityMba -
St. Mary'S UniversityMarketing
Frequently Asked Questions about Lynette M. Aguilar
What company does Lynette M. Aguilar work for?
Lynette M. Aguilar works for Hitec
What is Lynette M. Aguilar's role at the current company?
Lynette M. Aguilar's current role is Fellow, Emerging Executive Program.
What is Lynette M. Aguilar's email address?
Lynette M. Aguilar's email address is ly****@****ail.com
What schools did Lynette M. Aguilar attend?
Lynette M. Aguilar attended St. Mary's University, St. Mary's University.
What skills is Lynette M. Aguilar known for?
Lynette M. Aguilar has skills like Telecommunications, Leadership, Strategy, Management, Cross Functional Team Leadership, Sales, Customer Experience, Vendor Management, Team Management, Wireless, Call Centers, Product Development.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial