Lynette Bosson Email & Phone Number

COO/VP, Software Development CompanyExperienced professional with a background in administrative functions, relationship management, and entrepreneurial ventures. Dedicated to building and maintaining strong partnerships with organizations and clients, delivering exceptional support and service. Enjoys the challenge of creating and implementing innovative initiatives to the best of my abilities.Experience:• Led administrative functions across multiple industries, including software development, manufacturing, and value-added hardware resale.• Developed and executed strategies to optimize client satisfaction, resulting in improved customer retention and revenue growth.• Nurtured strong relationships with clients, serving as a trusted advisor and strategic partner in understanding their unique needs and delivering tailored solutions.•Assisted clients with technical support issues via phone, internet, and remote access, ensuring timely resolution and client satisfaction.• Collaborated closely with the development staff to translate client requirements into actionable tasks, facilitating seamless project execution.• Managed the testing of newly developed software, identifying and reporting issues to the development team for prompt resolution.• Contributed to the writing of comprehensive help documentation, enabling clients to navigate software effectively and independently.• Conducted training sessions for both staff and clients on the use of proprietary accounting, business management, and customized software packages.• Assumed responsibility for evaluating numerous technologies, assessing their suitability for specific business needs, and recommending implementation strategies.• Evaluated hardware and software requirements for clients, ensuring compatibility and appropriateness to meet their unique needs.• Conducted on-site hardware and software installations and updates, ensuring seamless integration and minimal disruption.• Executed all administrative and reporting functions, maintaining accurate records and ensuring compliance with company policies and procedures.Skills:• Administrative Functions• Relationship Management• Client Satisfaction Optimization• Technical Support Management• Quality Assurance and Software Testing• Help Documentation Authoring• Training and Development Programs

Listed skills include Management, Invoicing, Customer Service, Accounting, and 40 others.