Lynette D'Cunha Email & Phone Number

Mumbai, Maharashtra, India

Managing the CSD APAC team, a dynamic team of 11, who is responsible for the entire APAC region's procurement, sourcing and helpdesk related activities and queriesHandling 3 independent clients to provide top quality P2P support with the main goal set as process optimisation and client satisfaction. Developing and implementing of key procurement strategies, sourcing guidelines, contingency plans and ensuring that plans are aligned with client requirements.Managing customer-centric operations & ensuring high satisfaction rate by achieving delivery & service quality norms.Assessing the performance of the vendors based on various criteria such as percentage of rejections, quality improvement rate, timely delivery, credit terms.

Mumbai Area, India

Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalog.Maintenance of knowledge management systems and client education material to ensure ongoing efficiency and effectiveness of process and client satisfaction.Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. supplier on-boarding, catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement, end user education, P2P platform roll-out / expansion /enhancement

Mumbai Area, India

Eaton Shared Service Centre- Pune

- Surcharge Verification Project (Hydraulics- North America) 1. Majorly work on Non-PO and PO Invoices for raw material, energy and currency surcharges for the raw material and parts Eaton source from suppliers 2. Verification and validation of the surcharge rates charged and approval for payment 3. Trend analysis and development of the surcharge verification process 4. Database management for historical surcharge details-Surcharge Verification (Electrical Sector)1. Working as a SME on the newly introduced Electrical Surcharge Process2. In charge of setting up a dependable and value-added process for verifying Electrical surcharge invoices in order to save dollars.

Post Graduate Diploma In International Trade, Supply Chain Management

Activities and Societies: Member of the Alumni Committee 2010-12

Bachelor Of Foreign Trade, Foreign Trade

Activities and Societies: Member of organisation team for 'Beyond Horizons'